WebRTC Camerastream does not load on one of my devices

[Pirol62]

• Today I installed the component an run it successfully with two reolink E1 Outdoor cameras.
• On one notebook and all my android devices, the custom webrtc camera works great.
• Only on one of my devices, an older HP Elite notebook, the card does not load the stream.
• Restart of HA, the notebook and the frontend did not solve the issue
• The camera works with picture-glance card.

--HA 2027.6.4

[wavelov3r]

+1
I have 3 android devices and 2 iphones.
Two of the three androids are the same phone, one works and the other doesn't. On the third android it works. For the two ios, neither works. My sister said she has denied permission for a "permanent URL", but she couldn't tell me exactly. I uninstalled companion app and looked in the settings, but I can't figure out

[iJuiceman]

I have the same issue with my Reolink PoE Doorbell. Every few days it just stops. I have 9 cameras working on webRTC and only the Reolink has issues. Nothing in the logs, it just stops. I have worked out that if I stop and start the webRTC addon it fixes the problem. The rest of my cameras are Unifi and have not been an issue.

[AlexxIT]

Show card's config and stream info from go2rtc WebUI for active stream.

[Mytonn]

type: custom:webrtc-camera
url: rtsp://username:[email protected]:554/live/0/MAIN

doesnt work with 3.6.0 but works fine on old version.

[bastionbot]

WebRTC 3.6.0 cameras don't load in the Android companion app but will load on the same device using the browser.
version 2024.9.4-full
io.homeassistant.companion.android

[AlexxIT]

Posts like "worked before and doesn't work now" don't provide anything useful for diagnosing the problem.
There could be dozens of different reasons. Different cameras, different camera protocols, different viewing modes, different card settings, different browsers, different network setup and more.

go2rtc has good debugging features. Web interface, logs of different levels. You need to start with the stream info from WebUI. Then you can increase the level of logs and study them. Or attach the results here.

[bastionbot]

I use the same dashboard on the mobile app and via the web.

type: custom:webrtc-camera
entity: camera.garage_mainstream

When I access the dashboard in the Home Assistant app, the camera card remains a broken image with "Loading...". If I use a web browser (mobile or desktop) the feeds load correctly.

I turned on debug logging for the integration and this was the result when trying to access via the app:

2024-10-20 14:00:28.607 DEBUG (MainThread) [custom_components.webrtc] New client: {'authSig': <snip>', 'entity': 'camera.garage_mainstream'}

The same logging, using a browser:

2024-10-20 14:06:30.296 DEBUG (MainThread) [custom_components.webrtc] New client: {'authSig': '<snip>', 'entity': 'camera.garage_mainstream'}
2024-10-20 14:06:30.341 DEBUG (webrtc) [custom_components.webrtc.utils] 14:06:30.340 INF [streams] create new stream url=rtsp://user:pass@ip:554/11
2024-10-20 14:06:30.362 DEBUG (webrtc) [custom_components.webrtc.utils] 14:06:30.362 INF [streams] create new stream url=rtsp://user:pass@ip:554/11

Home Assistant versions:
Core 2024.10.3
Supervisor 2024.10.2
Operating System 13.2
Frontend 20241002.3

[AlexxIT]

Well. One user has problems with url: rtsp://... and another with entity: camera....
So this part of the setting is not related to the problem.

[bastionbot]

Mine are RTSP cameras as well, they're just added in Home Assistant as Generic Camera first. Go2RTC seems like it's working fine, just for whatever reason the companion app isn't getting a stream and I'm not sure what additional logging is available to diagnose.

[AlexxIT]

This is probably a classic mobile app cache problem. And it saved the old version of the card.

[bastionbot]

I thought so too, but the issue persists after clearing the cache and data. I will see if it is resolved once 2024.10.4 is available on the app store.

[AlexxIT]

You need to check stream info when stream opens in mobile browser. And stream info when stream opens in hass app.

[bastionbot]

Browser:
garage_camera.json

App:
garage_camera2.json

[AlexxIT]

Nothing special. Simple codecs H264+PCMA.
You needs to increase go2rtc log level to trace and check difference between browser and app connections.

[bastionbot]

App:

12:00:58.747 PM	trace	[api] GET /api/ws?src=rtsp://<user>:<pass>@<dvr>:554/11&name=camera.garage_mainstream 127.0.0.1:60526
12:00:58.885 PM	trace	undefined error=websocket: close 1000 (normal) caller=github.com/AlexxIT/go2rtc/internal/api/ws/ws.go:124

Browser:
trace.log

[AlexxIT]

Ok. Probably the mobile app is crashing on executing JavaScript. Tell me the exact version of the mobile app. And exact version of mobile OS.

[bastionbot]

Home Assistant Companion:
2024.10.3-full (the update from 2024.9.4-full didn't fix it)

Android 14

Android security update:
September 5, 2024

Google Play system update:
September 1, 2024

Kernel version:
5.15.137-android14-11

Build:
AP2A.240905.003

[ddanielww]

same issue on android 14, players on other devices fine but not the android tablet.