Changelog

All notable changes to this project will be documented in this file.

The format is based on [Keep a Changelog 1.0.0].

[unreleased]

Agent can update the problem description on a case #ref
Agent can save email attachments to a case #ref
Add case statistics page so agents and analysts can review case statistics in real time #ref
Agent can reopen, close and place a case on-hold, while incoming emails on closed cases create a new case, and reopens resolved cases. Agent can also track the time a state transition occurred #ref

[release-004] - 2022-02-15 (020)

add ability to close a new case created by an inbound email #ref
Case can be set to an organisation or group, with search box to search both organisations and groups #ref
Add pagination #ref
Ability to merge a NEW email case into an existing case #ref
On Create a case, allow Category to be 'undefined' #ref
Remove actions for closed cases. #ref
Added ability to search cases. #ref
Added ability to filter cases. #ref

[release-003] - 2022-01-31 (019)

Fixes

Add salutation and signature to "non-templated" email preview #ref
Retain edited email body when going back from preview #ref
Category and school name not being displayed #ref
Only display case source if known #ref
Malformed link to read email #ref
Error on phone number validation #ref
Keep agent assigned when resolving a case #ref
Calculate dates for procurement contracts #ref

Features

Case worker can view email attachments within CM
Seed establishment group data from GIAS #ref
Add attachments to email from MSGraph #ref
"Find a Framework" support request case creation #ref
Update support request additional data (interaction) styling #ref
Add ability to persist procurement, contract and savings data on cases #ref
CM Incoming emails integration #ref
Case worker can see a list of emails separately to the cases #ref
Case worker sees ACTION status when new email arrives for case #ref
CW can acknowledge an email notification so that indicator is cleared #ref
Allow the Organisation (optional) for a case to be updated #ref
Auto create (no case ref) a case from an inbound email #ref
Optional Contact name on create a case screen #ref

[release-002] - 2022-01-xx (018)

Microsoft Graph API library #ref
Synchronisation of emails from shared inbox into database #ref
Emails listed within case management outside of cases #ref
Emails listed within case history #ref
Procurement details tab #ref

[release-001] - 2021-12-13 (017)

initial models for case management functions
unique 6 digit ref for cases starting with 000001
resolve a case with notes
imitate agent login using RBAC on the user model
view an attached support request specification document
re-categorise a case
assign a case to an agent
select a templated email
write a non-templated email
render emails using markdown
send emails via Notify
transactional activity logging for cases
seed data from Get Information about Schools (GIAS) in CSV format
background job to update GIAS records every month
external link to school details in GIAS from case view
CSV export for case management data
create case service for case management
create interaction for case management
open case notes email preview in separate tab
Javascript autocomplete field helper
form to migrate a case from the hubs