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📝 Configuration

Haven't set up the bot yet? Check out Setting up the bot first!

Table of contents

Configuration file

All bot options are saved in a configuration file in the bot's folder. This is created during the setup and is generally either config.ini or, if you've been using the bot for longer, config.json.

The instructions on this page are for config.ini but can be adapted to config.json as well. See config.ini vs config.json for more details. Note that the format of .ini and .json are different -- you can't simply rename a .json to .ini or vice versa.

Adding new options

To add a new option to your config.ini, open the file in a text editor such as notepad. Each option is put on a new line, and follows the format option = value. For example, mainServerId = 1234.

You need to restart the bot for configuration changes to take effect!

You can add comments in the config file by prefixing the line with #. Example:

# This is a comment
option = value

Toggled options

Some options like allowMove can only be turned on or off.

  • To turn on a toggled option, set its value to on, true, or 1
  • To turn off a toggled option, set its value to off, false, or 0
  • E.g. allowMove = on or allowMove = off

"Accepts multiple values"

Some options are marked as "Accepts multiple values". To give these options multiple values, write the option as option[] = value and repeat for every value. For example:

inboxServerPermission[] = kickMembers
inboxServerPermission[] = manageMessages

You can also give these options a single value in the usual way, i.e. inboxServerPermission = kickMembers

Multiple lines of text

For some options, such as greetingMessage, you might want to add text that spans multiple lines. To do that, use the same format as with "Accepts multiple values" above:

greetingMessage[] = Welcome to the server!
greetingMessage[] = This is the second line of the greeting.
greetingMessage[] = 
greetingMessage[] = Fourth line! With an empty line in the middle.

Required options

token

The bot user's token from Discord Developer Portal.

mainServerId

Accepts multiple values. Your server's ID.

inboxServerId

For a single-server setup, same as mainServerId.
For a two-server setup, the inbox server's ID.

logChannelId

ID of a channel on the inbox server where logs are posted after a modmail thread is closed

Other options

accountAgeDeniedMessage

Default: Your Discord account is not old enough to contact modmail.
See requiredAccountAge below

allowMove

Default: off
If enabled, allows you to move threads between categories using !move <category>

allowUserClose

Default: off
If enabled, users can use the close command to close threads by themselves from their DMs with the bot

allowStaffDelete

Default: on
If enabled, staff members can delete their own replies in modmail threads with !delete

allowStaffEdit

Default: on
If enabled, staff members can edit their own replies in modmail threads with !edit

updateMessagesLive

Default: off
If enabled, messages edited and deleted by the user will be updated accordingly in the thread, but will still be available in the logs

allowBlock

Default: on
If enabled, staff members can block a user from using modmail with !block

allowSuspend

Default: on
If enabled, staff members can suspend a user from using modmail with !suspend

allowSnippets

Default: on
If enabled, staff members can use Snippets

allowInlineSnippets

Default: on
If allowSnippets is enabled, this option controls whether the snippets can be included within replies by wrapping the snippet's name in {{ and }}.
E.g. !r Hello! {{rules}}

See inlineSnippetStart and inlineSnippetEnd to customize the symbols used.

allowChangingDisplayRole

Default: on
If enabled, moderators can change the role that's shown with their replies to any role they currently have using the !role command.

allowNotes

Default: on
If enabled, moderators can add notes on users using the !note command.

alwaysReply

Default: off
If enabled, all messages in modmail threads will be sent to the user without having to use !r.
To send internal messages in the thread when this option is enabled, add your command prefix (e.g. !) and a space at the beginning of the messages. For example, ! This is an internal message.

alwaysReplyAnon

Default: off
If alwaysReply is enabled, this option controls whether the auto-reply is anonymous

forceAnon

Default: off
If enabled, all replies (including regular !reply and snippets) are anonymous

anonymizeChannelName

Default: off
If enabled, channel names will be the user's name salted with the current time, then hashed to protect the user's privacy

attachmentStorage

Default: original
Controls how attachments in modmail threads are stored. Possible values:

  • original - The original attachment is linked directly
  • local - Files are saved locally on the machine running the bot and served via a local web server
  • discord - Files are saved as attachments on a special channel on the inbox server. Requires attachmentStorageChannelId to be set.

attachmentStorageChannelId

Default: None
When using attachmentStorage is set to "discord", the id of the channel on the inbox server where attachments are saved

autoAlert

Default: off
If enabled, the last moderator to reply to a modmail thread will be automatically alerted when the thread gets a new reply.
This alert kicks in after a delay, set by the autoAlertDelay option below.

autoAlertDelay

Default: 2m
The delay after which autoAlert kicks in. Uses the same format as timed close; for example 1m30s for 1 minute and 30 seconds.

botMentionResponse

Default: None
If set, the bot auto-replies to bot mentions (pings) with this message. Use {userMention} in the text to ping the user back.

categoryAutomation.newThread

Default: None
ID of the category where new threads are opened. Also functions as a fallback for categoryAutomation.newThreadFromServer.

categoryAutomation.newThreadFromGuild.SERVER_ID

Alias for categoryAutomation.newThreadFromServer

categoryAutomation.newThreadFromServer.SERVER_ID

Default: None
When running the bot on multiple main servers, this allows you to specify which category to use for modmail threads from each server. Example:

# When the user is from the server ID 94882524378968064, their modmail thread will be placed in the category ID 360863035130249235
categoryAutomation.newThreadFromServer.94882524378968064 = 360863035130249235
# When the user is from the server ID 541484311354933258, their modmail thread will be placed in the category ID 542780020972716042
categoryAutomation.newThreadFromServer.541484311354933258 = 542780020972716042

closeMessage

Default: None
If set, the bot sends this message to the user when the modmail thread is closed.

commandAliases

Default: None
Custom aliases/shortcuts for commands. Example:

# !mv is an alias/shortcut for !move
commandAliases.mv = move
# !x is an alias/shortcut for !close
commandAliases.x = close

Note that you can combine different commands and parameters together:

# !replysus is a alias/shortcut for !reply and !suspend
commandAliases.replysus = reply Thank you for this, we will suspend this thread whilst we conduct our investigations.
# The !suspend shortcut is implemented here
commandAliases.replysus = suspend

enableGreeting

Default: off
If enabled, the bot will send a greeting DM to users that join the main server

errorOnUnknownInlineSnippet

Default: on
If enabled, the bot will refuse to send any reply with an unknown inline snippet.
See allowInlineSnippets for more details.

fallbackRoleName

Default: None
Role name to display in moderator replies if the moderator doesn't have a hoisted role

breakFormattingForNames

Default: on Whether or not to escape formatting characters in usernames, such as ~~ for strikethrough, __ for underlined etc.

greetingAttachment

Default: None
Path to an image or other attachment to send as a greeting. Requires enableGreeting to be enabled.

greetingMessage

Default: None
Message to send as a greeting. Requires enableGreeting to be enabled. Example:

greetingMessage[] = Welcome to the server!
greetingMessage[] = Remember to read the rules.

guildGreetings

Alias for serverGreetings

ignoreAccidentalThreads

Default: off
If enabled, the bot attempts to ignore common "accidental" messages that would start a new thread, such as "ok", "thanks", etc.

inboxServerPermission

Default: manageMessages
Accepts multiple values. Permission name, user id, or role id required to use bot commands on the inbox server. See "Permissions" on this page for supported permission names (e.g. kickMembers).

inlineSnippetStart

Default: {{
Symbol(s) to use at the beginning of an inline snippet. See allowInlineSnippets for more details.

inlineSnippetEnd

Default: }}
Symbol(s) to use at the end of an inline snippet. See allowInlineSnippets for more details.

timeOnServerDeniedMessage

Default: You haven't been a member of the server for long enough to contact modmail.
If requiredTimeOnServer is set, users that are too new will be sent this message if they try to message modmail.

logStorage

Default: local
Controls how logs are stored. Possible values:

  • local - Logs are served from a local web server via links
  • attachment - Logs are sent as attachments
  • none - Logs are not available through the bot

logOptions

Options for logs

logOptions.attachmentDirectory

Default: logs
When using logStorage = "attachment", the directory where the log files are stored

logOptions.allowAttachmentUrlFallback

Default: off
When using logStorage = "attachment", if enabled, threads that don't have a log file will send a log link instead. Useful if transitioning from logStorage = "local" (the default).

mainGuildId

Alias for mainServerId

mailGuildId

Alias for inboxServerId

mentionRole

Default: none
Accepts multiple values. Role that is mentioned when new threads are created or the bot is mentioned. Accepted values are none, here, everyone, or a role id. Set to none to disable these pings entirely.

mentionUserInThreadHeader

Default: off
If enabled, mentions the user messaging modmail in the modmail thread's header.

newThreadCategoryId

Default: None
Deprecated. Same as categoryAutomation.newThread.

notifyOnMainServerJoin

Default: on
If enabled, a system message will be posted into any open threads if the user joins a main server

notifyOnMainServerLeave

Default: on
If enabled, a system message will be posted into any open threads if the user leaves a main server

pingOnBotMention

Default: on
If enabled, the bot will mention staff (see mentionRole option) on the inbox server when the bot is mentioned on the main server.

pinThreadHeader

Default: off
If enabled, the bot will automatically pin the "thread header" message that contains the user's details

plugins

Default: None
Accepts multiple values. External plugins to load on startup. See Plugins for more information.

port

Default: 8890
Port to use for attachments (when attachmentStorage is set to local) and logs.
Make sure to do the necessary port forwarding and add any needed firewall exceptions so the port is accessible from the internet.

prefix

Default: !
Prefix for bot commands

reactOnSeen

Default: off
If enabled, the bot will react to messages sent to it with the emoji defined in reactOnSeenEmoji

reactOnSeenEmoji

Default: 📨
The emoji that the bot will react with when it sees a message. Requires reactOnSeen to be enabled.
Must be pasted in the config file as the Emoji representation and not as a unicode codepoint. Use emojiName:emojiID for custom emoji.

relaySmallAttachmentsAsAttachments

Default: off
If enabled, small attachments from users are sent as real attachments rather than links in modmail threads. The limit for "small" is 2MB by default; you can change this with the smallAttachmentLimit option.

requiredAccountAge

Default: None
Required account age for contacting modmail (in hours). If the account is not old enough, a new thread will not be created and the bot will reply with accountAgeDeniedMessage (if set) instead.

requiredTimeOnServer

Default: None
Required amount of time (in minutes) the user must be a member of the server before being able to contact modmail. If the user hasn't been a member of the server for the specified time, a new thread will not be created and the bot will reply with timeOnServerDeniedMessage (if set) instead.

responseMessage

Default: Thank you for your message! Our mod team will reply to you here as soon as possible.
The bot's response to the user when they message the bot and open a new modmail thread.
If you have a multi-line or otherwise long responseMessage, you might want to turn off showResponseMessageInThreadChannel to reduce clutter in the thread channel on the inbox server.

rolesInThreadHeader

Default: off
If enabled, the user's roles will be shown in the modmail thread header

serverGreetings

Default: None
When running the bot on multiple main servers, this allows you to set different greetings for each server. Example:

serverGreetings.94882524378968064.message = Welcome to server ID 94882524378968064!
serverGreetings.94882524378968064.attachment = greeting.png

serverGreetings.541484311354933258.message[] = Welcome to server ID 541484311354933258!
serverGreetings.541484311354933258.message[] = Second line of the greeting.

showResponseMessageInThreadChannel

Default: on
Whether to show the responseMessage sent to the user in the thread channel on the inbox server as well.
If you have a multi-line or otherwise long responseMessage, it might be a good idea to turn this off to reduce clutter.

smallAttachmentLimit

Default: 2097152
Size limit of relaySmallAttachmentsAsAttachments in bytes (default is 2MB)

snippetPrefix

Default: !!
Prefix for snippets

snippetPrefixAnon

Default: !!!
Prefix to use snippets anonymously

status

Default: Message me for help
The bot's status text. Set to none to disable.

statusType

Default: playing
The bot's status type. One of playing, watching, listening, streaming.

statusUrl

Default: [nothing]
The bot's Twitch url used for streaming status type. Must look like https://twitch.tv/yourname.

syncPermissionsOnMove

Default: on
If enabled, channel permissions for the thread are synchronized with the category when using !move. Requires allowMove to be enabled.

createThreadOnMention

Default: off
If enabled, the bot will automatically create a new thread for a user who pings it.

blockMessage

Default None
Message to send to a user when they are blocked indefinitely.
This message is also used for timed blocks if timedBlockMessage is not set.

timedBlockMessage

Default None
Message to send to a user when they are blocked for a specific duration.

  • You can use {duration} in the text to include the duration (e.g. 4 weeks, 2 days)
  • You can use {timestamp} in the text to create a Discord timestamp of the time the user is blocked until (e.g. <t:{timestamp}:f> would become June 3, 2022 at 11:50 PM)

unblockMessage

Default None
Message to send to a user when they are unblocked immediately.
This message is also used for timed unblocks if timedUnblockMessage is not set.

timedUnblockMessage

Default None
Message to send to a user when they are scheduled to be unblocked after a specific amount of time.

  • You can use {delay} in the text to include the time until the user will be unblocked (e.g. 4 weeks, 2 days)
  • You can use {timestamp} in the text to create a Discord timestamp of the unblock time (e.g. &lt;t:{timestamp}:f&gt; would become June 3, 2022 at 11:50 PM)

blockedReply

Default None
Message that the bot replies with if a user tries to message the bot while blocked.

threadTimestamps

Default: off
If enabled, modmail threads will show accurate UTC timestamps for each message, in addition to Discord's own timestamps. Logs show these always, regardless of this setting.

typingProxy

Default: off
If enabled, any time a user is typing to modmail in their DMs, the modmail thread will show the bot as "typing"

typingProxyReverse

Default: off
If enabled, any time a moderator is typing in a modmail thread, the user will see the bot "typing" in their DMs

updateNotifications

Default: on
If enabled, the bot will automatically check for new bot updates periodically and notify about them at the top of new modmail threads

updateNotificationsForBetaVersions

Default: off
If enabled, update notifications will also be given for new beta versions

url

Default: None
URL to use for attachment and log links. Defaults to http://IP:PORT/.

useNicknames

Default: off
If enabled, mod replies will use their nicknames (on the inbox server) instead of their usernames

useGitForGitHubPlugins

Default: off
If enabled, GitHub plugins will be installed with Git rather than by downloading the archive's tarball.
This is useful if you are installing plugins from private repositories that require ssh keys for authentication.

Advanced options

extraIntents

Default: None
If you're using or developing a plugin that requires extra Gateway Intents, you can specify them here.

Example:

extraIntents[] = guildPresences
extraIntents[] = guildMembers

dbType

Default: sqlite
Specifies the type of database to use. Valid options:

Other databases are not currently supported.

sqliteOptions

Object with SQLite-specific options

sqliteOptions.filename

Default: db/data.sqlite
Can be used to specify the path to the database file

mysqlOptions

Object with MySQL-specific options

mysqlOptions.host

Default: localhost

mysqlOptions.port

Default: 3306

mysqlOptions.user

Default: None
Required if using mysql for dbType. MySQL user to connect with.

mysqlOptions.password

Default: None
Required if using mysql for dbType. Password for the MySQL user specified above.

mysqlOptions.database

Default: None
Required if using mysql for dbType. Name of the MySQL database to use.

config.ini vs config.json

Earlier versions of the bot instructed you to create a config.json instead of a config.ini. This is still fully supported, and will be in the future as well. However, there are some differences between config.ini and config.json.

Formatting

See the example on the Wikipedia page for JSON for a general overview of the JSON format.

  • In config.json, all text values and IDs need to be wrapped in quotes, e.g. "mainServerId": "94882524378968064"
  • In config.json, all numbers (other than IDs) are written without quotes, e.g. "port": 3000

Toggle options

In config.json, valid values for toggle options are true and false (not quoted), which correspond to on and off in config.ini.

"Accepts multiple values"

Multiple values are specified in config.json using arrays:

{
  "inboxPermission": [
    "kickMembers",
    "manageMessages"
  ]
}

Multiple lines of text

Since config.json is parsed using JSON5, multiple lines of text are supported by escaping the newline with a backslash (\ ):

{
  "greetingMessage": "Welcome to the server!\
This is the second line of the greeting."
}

Other formats

Loading config values programmatically is also supported. Create a config.js in the bot's folder and export the config object with module.exports. All other configuration files take precedence, so make sure you don't have both.

Environment variables

Config options can be passed via environment variables.

To get the name of the corresponding environment variable for an option, convert the option to SNAKE_CASE with periods being replaced by two underscores and add MM_ as a prefix. If adding multiple values for the same option, separate the values with two pipe characters: ||.

Examples:

  • mainServerId -> MM_MAIN_SERVER_ID
  • commandAliases.mv -> MM_COMMAND_ALIASES__MV
  • From: 
    inboxServerPermission[] = kickMembers
inboxServerPermission[] = manageMessages
    To:
    MM_INBOX_SERVER_PERMISSION=kickMembers||manageMessages

The port option also accepts the environment variable PORT without a prefix, but MM_PORT takes precedence.

You can also supply environment variables by creating a file called .env in the bot's directory.