[Bug]: 5.0.x and later Not Subscribed users increase

[yosuke-nakayama]

What happened?

SDK 5.0.4

Steps to reproduce?

At startup

What did you expect to happen?

Not Subscribed users increase
The number of subscribers is also decreasing.
Not all users can subscribe

I checked this link, but none of it was applicable.
https://documentation.onesignal.com/docs/all-users-are-shown-as-not-subscribed

There was no problem with the 3.x version. It happened after an update. All implementation requirements of the migration guide are met.

OneSignal Flutter SDK version

5.0.4

Which platform(s) are affected?

• iOS
• Android

Relevant log output

No response

Code of Conduct

• I agree to follow this project's Code of Conduct

[vasilich6107]

Hi. I have the same issue.

[jagged91]

I'm also seeing the same issue - or at least something related. It seems like Android users aren't showing up in the list of users on OneSignal (sorted by 'last seen').

[pnwk112]

Hi. Any information or solutions to this problem? I have a similar situation in my project. We have lost 35% of subscriptions since the update (3 months). Before the update, the number of subscriptions was practically constant

[jkasten2]

@yosuke-nakayama @vasilich6107 @jagged91 @pnwk112 Thanks for reporting this issue.

We haven't been able to reproduce this issue but are continuing to look into it. Please provide the following details which will help us narrow down the cause:

1. Those that haven't included your SDK please include it in your reply.
2. Are you seeing "Not Subscribed" only for new Users / Subscriptions?, or are exiting subscriptions becoming unsubscribed as well?
3. Is this something you can reproduce?
   • If so a step-by-step description will be a big help to finding the root cause
   • Please so provide a full logcat log, there is mostly something being printed on why it is being set as "Not Subscribed".
4. Do you call OneSignal.login?
   • If so please include when this is called in your code.
5. Looking over the specific app for patterns of the Subscriptions and User records can help narrow down the issue. Please reach out to OneSignal support as well including a link to this thread so your OneSignal app can be reviewed.

@pnwk112, a specific question on this:

We have lost 35% of subscriptions since the update (3 months). Before the update, the number of subscriptions was practically constant

Do you mean you are seeing 35% decrease in new subscribers? Or a 35% decrease in your totals (including existing subscribers).

[jkasten2]

@yosuke-nakayama @vasilich6107 @jagged91 @pnwk112 Is this still an issue for you?

[vasilich6107]

Hi @jkasten2 I'm not checking it frequently)
So I have no idea)

[pnwk112]

Upgrading to the latest versions seems to fix the issue.

[garrett-zeroeyes]

I'm still getting this with Android on 5.1.3 with some users.

[temcewen]

@jkasten2 This may be the same issue I am having here:
#890

I attached a detailed log if you want to take a look at that.

[GIGAM25]

I am here because of same issue as well

[DmitryGaimaldinov]

Any updates?

[GIGAM25]

further checking, it turned out to be a huawei phone. there's separate config you need to do. check onesignal documentation regarding push messaging in huawei

[tommylung]

Hi. I have the same issue on Huawei phone. It works in debug mode but not in release mode.

[GIGAM25]

Hi. I have the same issue on Huawei phone. It works in debug mode but not in release mode.

huawei has a separate config. check the documentation

https://documentation.onesignal.com/docs/authorize-onesignal-to-send-huawei-push

[tommylung]

Hi. I have the same issue on Huawei phone. It works in debug mode but not in release mode.

huawei has a separate config. check the documentation

https://documentation.onesignal.com/docs/authorize-onesignal-to-send-huawei-push

Hi @GIGAM25 .
I didn't get it. Where can I do the separate config for debug mode and release mode?
For my current situation, I can receive the notification and got the correct status on OneSignal, but not on release mode. In release mode, I still got "Not Subscribed" status.

[tommylung]

Hi. I have the same issue on Huawei phone. It works in debug mode but not in release mode.

huawei has a separate config. check the documentation
https://documentation.onesignal.com/docs/authorize-onesignal-to-send-huawei-push

Hi @GIGAM25 . I didn't get it. Where can I do the separate config for debug mode and release mode? For my current situation, I can receive the notification and got the correct status on OneSignal, but not on release mode. In release mode, I still got "Not Subscribed" status.

I created a new issue. #956