I cannot sent a message because: "Failed to send the message. Perhaps your internet went down? Please try again."

[trentlarson]

Describe the bug
When I click the send arrow on the message screen, it shows a pop-up saying: Failed to send the message. Perhaps your internet went down? Please try again.

To Reproduce
Steps to reproduce the behavior:

1. Go to someone's profile
2. Click on "Send a message", eg https://www.trustroots.org/messages/-velaia-
3. Type something in the bottom input
4. Click on the "send" button
5. See error in a pop-up

Expected behavior
I expected a "sent" message.

Screenshots
It's a javascript alert with that message

Desktop (please complete the following information):

• OS: MacOS
• Browser Firefox
• Version 128.0.3

[chmac]

This is on the live site, or are you running the site locally?

I've just tried posting a message to an existing conversation and it worked fine. But I also see a drop in messages on the stats dashboard in this week. I don't see any support requests talking about problems sending messages though.

[chmac]

Not sure why the weekly messages chart shows a drop, but the daily messages chart looks solid. So I'm guessing this is either a local issue for @trentlarson or an isolated issue affecting only a small number of users on the live site. I will stop considering this a high priority issue now, but if that seems like an error, please post a reply here or message me on another channel and I can investigate further.

[velaia]

Reporting from the "other side" of the conversation with @trentlarson : I had sent a message and it also doesn't show up under my messages. 🤔 Maybe because I sent the message as part of the "Add friend" process from @trentlarson 's profile?

[trentlarson]

This is on the live site.

I am able to send messages to other people.

Here's a difference between this message screen and my message screen with a successful contact: these buttons show above the text box.

I get this on Chrome as well as Firefox.

I've logged out and in again to no avail. I'll reboot at some point and try then.

[chmac]

It seems like it's an isolated issue somehow related to your profiles. Can you share a screen recording of the process and the error?

[velaia]

Screen.Recording.2024-08-16.at.20.22.33.mov

This is the process (Adding contact) from my side. I'm also able to send messages to other members.

[chmac]

@velaia I don't see an error in your screen recording. It looks like it worked successfully. Or did I miss something?

[velaia]

@chmac Yes, my side of the communication seems alright, no errors.

[trentlarson]

Here is a video with the error message.

trustroots-message-error.mov