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Replica meeting attendee not receiving live transcription start status #2477

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paul365 opened this issue Oct 21, 2022 · 2 comments
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4 tasks done
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Bug Something isn't working replicated-meetings For replicated media and meeting feature transcription-service Issues created related to audio captions or transcriptions Triaged

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@paul365
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paul365 commented Oct 21, 2022

What happened and what did you expect to happen?

When attendees join a replica meeting with live transcription on, they don't receive the transcription started status. But they receive transcription when someone is speaking. When a replica meeting attendee gets promoted, they receive the started transcription status.

Replica meeting attendees should also receive the started status when they join/subscribe to transcription events.

Have you reviewed our existing documentation?

Reproduction steps

start a normal meeting with live transcription on
start a replica meeting of the normal meeting
join an attendee to the replica meeting
observe that the joined attendee did not receive the transcription started status

At the primary meeting, make an attendee speak
observe that the attendee who joined the replica meeting received the transcription results

Amazon Chime SDK for JavaScript version

3.6.0

What browsers are you seeing the problem on?

Chrome/Edge

Browser version

106.0.5249.119

Meeting and Attendee ID Information.

primary meeting id: 4417254d-4d5c-479d-9af5-dc8136b92713
replica meeting id: 509b90de-17c4-42d3-8e64-8cebb50c2713
replica attendee ids:

  • ea2bb671-ac97-176d-0ecf-723a5791f448
  • 550a8d50-5a64-87d8-552b-f9e9ca1542eb

Browser console logs

N/A

@xuesichao xuesichao added the replicated-meetings For replicated media and meeting feature label Oct 26, 2022
@akshay-prabhu-github
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Thanks for bringing this to our attention. Can you help us the understand the usecase that this behavior might be blocking?

It appears to be a minor UX hinderance, when the attendee joins from a replica meeting. Let me know if I am missing anything.

@paul365
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paul365 commented Dec 2, 2022

Hi @akshay-prabhu-github, thanks for looking into this.
We use the started status to get the transcriptionConfiguration, especially the languageCode, and this event also triggers the showing of our UI relating to transcription. If attendees don't receive the started status, the UI is only shown when someone from the main meeting speaks.

@michhyun1 michhyun1 added Bug Something isn't working Triaged labels Nov 4, 2024
@ltrung ltrung added the transcription-service Issues created related to audio captions or transcriptions label Nov 13, 2024
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Labels
Bug Something isn't working replicated-meetings For replicated media and meeting feature transcription-service Issues created related to audio captions or transcriptions Triaged
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