Feedback for “Products”

[fncscafred]

I was fetching data from https://api.bigcommerce.com/stores/{store_hash}/v3/catalog/products/{product_id} with the parameters "include_fields": 'reviews_count,reviews_rating_sum'. On the BigCommerce live site, the reviews_count and reviews_rating_sum are showing as 0, but the API is returning non-zero values. I’ve verified that the product IDs match, so I'm not sure why the live site is displaying 0.

[bc-traciporter]

Hello @fncscafred Thank you for your feedback. I have taken your issue to our development team and we will get back to you.

[bc-traciporter]

Hello @fncscafred
When a merchant creates a review for a purchased product, they select a rating from the drop-down menu (from 1 to 5 stars). When this review is sent and approved => reviews_count will increase by +1, and reviews_rating_sum will be increased by the value of the rating for the product.

[fncscafred]

Hi @bc-traciporter. I understand that. However, I noticed something unusual. When I fetch data using the API and specific parameters, I'm still getting a value for a product that currently has no visible reviews. This leads me to believe that the API might be returning data for reviews that have been deleted or hidden, as the count doesn't seem to reflect the current number of active reviews.

[bc-traciporter]

Hi @fncscafred Thank you for this information. The team will investigate and fix this behavior.