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Unable to login after recover-delete #4589

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jmartinromero98 opened this issue Aug 5, 2024 · 1 comment
Closed
1 task done

Unable to login after recover-delete #4589

jmartinromero98 opened this issue Aug 5, 2024 · 1 comment
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@jmartinromero98
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jmartinromero98 commented Aug 5, 2024

Steps To Reproduce

  1. Create an account with master password
  2. Go to login and introduce the mail
  3. Select the ‘obtain password hint'
  4. You will receive a mail with the password hint in your inbox. Click on 'forgot-master-password' bitwarden article link.
  5. Click the ‘recover-delete' link and confirm the deletion of the account.
  6. Create a new account with the same email and another password (or the same previous password, it does not matter).
  7. Try to login with the new master.

You will not be able to login anymore. You can try to delete the account a hundred times but every time you try to login with the master, it will always display the error message 'Username or password is incorrect. Try again.'

Expected Result

Be able to login with new master after account deletion.

Actual Result

Always displaying message error when trying to login after account deletion.

Screenshots or Videos

No response

Additional Context

From last version updated Chrome browser

Build Version

2024.7.2

Environment

Cloud (bitwarden.com)

Environment Details

Chrome Version 127.0.6533.89 (64 bits)

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
@jmartinromero98 jmartinromero98 changed the title Unable to login after recoger-delete Unable to login after recover-delete Aug 5, 2024
@NovaSilentium
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Hi there,

I attempted to reproduce your issue and was unable to do so. Please can you check that you re-created your account with the same server.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

@NovaSilentium NovaSilentium closed this as not planned Won't fix, can't repro, duplicate, stale Aug 5, 2024
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