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Cannot unlock folder after iOS 18 upgrade #377

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2 tasks done
linwiz opened this issue Sep 17, 2024 · 3 comments
Open
2 tasks done

Cannot unlock folder after iOS 18 upgrade #377

linwiz opened this issue Sep 17, 2024 · 3 comments
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type:bug Something isn't working

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@linwiz
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linwiz commented Sep 17, 2024

Please agree to the following

Summary

Cannot unlock folder after iOS 18 upgrade

System Setup

  • iOS: iOS 18.0 (22A3354)
  • Cryptomator: 2.6.2 (1258)

I upgraded from iOS 17 to iOS 18 and now
I receive an error when browsing to the Cryptomator folder in the files app

Error
No valid file provider found with identifier 'com.apple.CloudDocs.i-
CloudDriveFileProvider'.

after I click ok I’m left with the following message but unlock is greyed out and I can’t do anything.

Unlock Required
To access and show the contents of your vault, it has to be unlocked.
Unlock

Cloud Type

iCloud Drive

Steps to Reproduce

See above.

Expected Behavior

Unlock my files

Actual Behavior

Can’t unlock my files

Reproducibility

Always

Relevant Log Output

No response

Anything else?

No response

@linwiz linwiz added the type:bug Something isn't working label Sep 17, 2024
@LinuxDonald
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LinuxDonald commented Sep 17, 2024

I have the same problem

@linwiz
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linwiz commented Sep 18, 2024

I fixed this by removing the vault from the app and adding it back again.

The error message really needs to be changed to tell the user how to fix it.

@rrottmann
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Also needed to reauthenticate Cryptomator to get it working again. I removed my OneDrive account in the app and additionally deinstalled Cryptomator. When adding back the OneDrive Account and installing Cryptomator again, it asked for new authentication with the Microsoft account. After entering the vault password, everything worked again.

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3 participants