Switchbot devices showing but no data being pushed.

[Wmmiddleton1975]

The problem

I previously had one cloud account connected with several devices including thermostat/hydrometers. I disconnected that account adn added a new account with the switchbot cloud integration. I updated the API token and secret code. The devices are connecting bu no data is being pushed. In the Switchbot app both devices are functioning correctly. To trouble shoot I have worked through deleting integration, unlinking devices from cloud app, and restarting all applications. I retrieved a new token and updated several times with the same results.

What version of Home Assistant Core has the issue?

2024.12.5

What was the last working version of Home Assistant Core?

2024.12.5

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Switchbot

Link to integration documentation on our website

https://www.home-assistant.io/integrations/switchbot_cloud/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

I checked UI logs and debug.  nothing to note.

Additional information

No response

[home-assistant]

Hey there @SeraphicRav, @laurence-presland, @Gigatrappeur, mind taking a look at this issue as it has been labeled with an integration (switchbot_cloud) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of switchbot_cloud can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign switchbot_cloud Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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switchbot_cloud documentation
switchbot_cloud source
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