Troubleshooting

Troubleshooting

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How do I get Canvas to see my changes to the configuration files?

If you are running a production setup, then you need to restart both the webserver serving Canvas, and the automated jobs daemon. On Debian/Ubuntu, you can do this like:

sysadmin@appserver:~$ sudo /etc/init.d/apache2 restart
sysadmin@appserver:~$ sudo /etc/init.d/canvas_init restart

The quick-start setup may only require stopping and starting the script/server process, if it requires any restart at all.

Why isn't outgoing mail working?

There are a number of possible reasons why your outgoing mail configuration may not be working correctly. One of the easiest ways to figure out where your Canvas mail is going is to check the outgoing mail table's error column. You can see the last error that Canvas had (if any) after some scheduled job (such as email) by running:

echo "select last_error from delayed_jobs order by updated_at desc limit 1;" | mysql -u root -p -D canvas_queue_production

I'm not even sure automated jobs like email are even getting picked up.

Do you have the automated jobs daemon running? Try

sudo /etc/init.d/canvas_init status