tickets/search API unable to retrieve tickets with a custom ticket_attribute set

[tommyhutcheson]

tickets/search API unable to retrieve tickets with a custom ticket_attribute set

Hello

I am looking to use the tickets/search API to retrieve tickets with a particular ticket_attribute set.

This might already be possible but I am getting the syntax wrong, I can see on this page https://developers.intercom.com/docs/references/rest-api/api.intercom.io/Tickets/searchTickets/
it says you can use ticket_attribute.{id} as a field key but when I try this with a ticket attribute I am getting an error - field_not_found The request ticket attribute ID is not a valid integer response 400

Please advise on what I could be doing wrong here, thank you

Expected

import requests

url = https://api.intercom.io/tickets/search
 
payload = {
  "query": {

    "operator": "AND",

    "value": [

      {

        "field": "ticket_attribute.{my_ticket_attribute}",

        "operator": "=",

        "value": "Ready"

      },

      ]

   }

}


headers = {
  "Content-Type": "application/json",

  "Intercom-Version": "2.10",

  "Authorization": "Bearer <YOUR_TOKEN_HERE>"

}


response = requests.post(url, json=payload, headers=headers)


data = response.json()

print(data)

Reproduction Steps