ElevenClock crashes most days

[manglewurzle]

Please confirm these before moving forward

• I have searched for my issue and not found a work-in-progress/duplicate/resolved issue.
• I have tested that this issue has not been fixed in the latest (beta or stable) release.
• I have checked the FAQ section for solutions
• This issue is about a bug (if it is not, please use the correct template)

Describe your issue

According to MS Diagnostic Data Viewer, the app crashes most days.

Steps to reproduce the issue

Seems random, can't trigger it.

ElevenClock Log

🟢 Using cached lang file
🟡 Using bundled lang file (forced=True)
It took 0.004988908767700195 to load all language files
---------------------------------------------------------------------------------------------------

   ElevenClock's 4.3.3 (v4.33) log: Select all the text and hit Ctrl+C to copy it
   All modules loaded successfully and sys.stdout patched correctly, starting main script
   Translator function set language to "en"

---------------------------------------------------------------------------------------------------

 Log legend:
 🔵: Verbose
 🟢: Information
 🟡: Warning
 🟠: Handled unexpected exception
 🔴: Unhandled unexpected exception
 🟣: Handled expected exception

🔵 Initializing clock 0...
🔵 Using taskbar background color
🟢 Regular sized taskbar
🟢 Clock on the bottom
🟢 Clock on the right
🟡 X offset being used!
🔵 Clock geometry: PySide6.QtCore.QRect(1352, 818, 200, 46)
🔵 Full screen rect:  (0, 0, 1536, 864)
🔵 Using automatic font color
🔵 Font families   : []
🔵 Custom font     : Lucida Sans Unicode,8,-1,5,400,0,0,0,0,0,0,0,0,0,0,1,Regular
🔵 Font size: 9.0
🟡 Custom loaded date time format (clock 0): %a %#d %b '%y\n%H:%M:%S
🟢 Loaded clocks in 0.9391372203826904
🔵 Show/hide loop started with parameters: HideonFS:True, NotHideOnTB:False, DisableNotifications:True
🔵 Restart loop: 1
🔵 Language file up-to-date
🔵 (worldtimeapi.org) Time offset set to -0.3433704376220703
🟡 restartClocks function has not been defined yet!
🟡 restartClocks function has not been defined yet!
🟡 restartClocks function has not been defined yet!
🔵 Starting update check
🔵 Low cpu mode is set to False. DisableNotifications is set to False
🟢 Loaded everything in 4.923845291137695
🔵 Initializing clock 0...
🔵 Using taskbar background color
🟢 Regular sized taskbar
🟢 Clock on the bottom
🟢 Clock on the right
🟡 X offset being used!
🔵 Clock geometry: PySide6.QtCore.QRect(1352, 818, 200, 46)
🔵 Full screen rect:  (0, 0, 1536, 864)
🔵 Using automatic font color
🔵 Font families   : []
🔵 Custom font     : Lucida Sans Unicode,8,-1,5,400,0,0,0,0,0,0,0,0,0,0,1,Regular
🔵 Font size: 9.0
🟡 Custom loaded date time format (clock 0): %a %#d %b '%y\n%H:%M:%S
🔵 Show/hide loop started with parameters: HideonFS:True, NotHideOnTB:False, DisableNotifications:True
🔵 (worldtimeapi.org) Time offset set to -0.3453836441040039
🔵 Version URL: https://www.marticliment.com/versions/elevenclock.ver
🟢 Updates not found
🔵 Restart loop: 1
Action: ('win', 'n')
🔵 (worldtimeapi.org) Time offset set to -0.34390950202941895
🔵 Showing tooltip
🔵 Long date string: dd MMMM yyyy
🔵 Announcement URL: https://www.marticliment.com/resources/elevenclock.announcement
🔵 Image URL: https://www.marticliment.com/resources/christmas.png
🔵 Starting update check
🔵 Version URL: https://www.marticliment.com/versions/elevenclock.ver
🟢 Updates not found
🔵 Showing tooltip
🔵 Long date string: dd MMMM yyyy
Action: f20
Action: ('win', 'n')
🔵 Showing tooltip
🔵 Long date string: dd MMMM yyyy
🔵 Showing tooltip
🔵 Long date string: dd MMMM yyyy
🔵 Copying log to the clipboard...
🟢 Log copied to the clipboard successfully!
🔵 Copying log to the clipboard...

Relevant information

From Diagnostic Data Viewer

Problem signature
Problem Event Name: APPCRASH
Application Name: elevenclock.exe
Application Version: 1.9.7.30920
Application Timestamp: 65622395
Fault Module Name: Qt6Gui.dll
Fault Module Version: 6.5.1.0
Fault Module Timestamp: 6469b122
Exception Code: c0000005
Exception Offset: 00000000000c7386

Extra information about the problem
Bucket ID: 9d5687a08865d14e8a667d0045c7b95b (1902345332734802267)

Screenshots and videos

No response

[marticliment]

According to MS Diagnostic Data Viewer, the app crashes most days.

But do you see your clock disappearing?

[manglewurzle]

Yes, Eleven clock was replaced by the Windows one. Had to log out and log in to get your great clock back. Regards, Martin

…

On Tue, 26 Dec 2023, 21:09 Martí Climent, ***@***.***> wrote: According to MS Diagnostic Data Viewer, the app crashes most days. But do you see your clock disappearing? — Reply to this email directly, view it on GitHub <#1300 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AP5DPHI34JEOSLUEFI3IQK3YLM4HFAVCNFSM6AAAAABBDOZF3WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNRZG43TGMJVG4> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[marticliment]

If you disable automatic updates and downgrade to an older version (older releases here: https://github.com/marticliment/ElevenClock/releases), does it fix the issue?

[manglewurzle]

I will try your suggestion and report back in a few days. Thanks, Martin

…

On Tue, 26 Dec 2023 at 21:22, Martí Climent ***@***.***> wrote: If you disable automatic updates and downgrade to an older version (older releases here: https://github.com/marticliment/ElevenClock/releases), does it fix the issue? — Reply to this email directly, view it on GitHub <#1300 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AP5DPHNEXXFQJBXARD6PRLLYLM5Y7AVCNFSM6AAAAABBDOZF3WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNRZG43TQNBUHA> . You are receiving this because you authored the thread.Message ID: ***@***.***>