diff --git a/runbooks/source/on-call.html.md.erb b/runbooks/source/on-call.html.md.erb index d16cc2bf..d9f749f1 100644 --- a/runbooks/source/on-call.html.md.erb +++ b/runbooks/source/on-call.html.md.erb @@ -47,35 +47,15 @@ Civil servant equivalent of day rate is base salary / 230. ## Civil servants -1. Complete this [on-call-form](https://docs.google.com/spreadsheets/d/1lhnaqnHzCJxhW6QZ0HbyZL0-2Yp8hHaoMOx0J5fJjLA/edit#gid=53145943) -2. Send it to your line manager, asking them to approve and submit it to SOP. +1. Complete the [SOPHR143 on-call-form](https://moj.myhub.sscl.com/fast-forms/hr-forms/pay-and-resourcing-forms) +2. Send it to your line manager, asking them to approve and submit it to the email address on the form. The line manager should: 1. Check the form against the [PagerDuty schedule](https://moj-digital-tools.pagerduty.com/schedules#PFX6FHX) and pay policy above. Note: * _There are two on-call schedules for the Cloud Platform (Primary and Secondary), so when checking against PagerDuty, you may have to check against both_ * On-call hours: weekdays are 8 hours, weekend days and bank holidays are 15 hours ([support hours](https://user-guide.cloud-platform.service.justice.gov.uk/documentation/reference/operational-processes.html#our-on-call-process)) -2. Approve the form by completing section 3 of the form -3. Submit it in SOP: - * Go to "MOJ Manager Self-Service" - * Under "Other", use "Form Submission" - * Under "I Am Raising This Form on Behalf of", select "Existing direct report" or "Existing Employee down my hierarchy" - * Choose the correct employee's name for the form you're submitting, and click Next - * Select "Variable Pay" for form TMPHR01 - * Under "Form Type", select "TMPHR01" - * Attach the above spreadsheet, and click Next - * Review the information, and check "I wish to proceed" - * "Submit" - * In around 15 minutes you'll receive a SOP notification "SOP Service Request for X has been approved", which you will need to open and select 'Ok'. Otherwise you will get daily reminder emails. -4. Let the claimant know that it is submitted to SOP, so it's due to be paid in this or next month's pay. - -## Contractors - -The exact process might depend upon which supplier you are through. Some (or maybe all, we haven’t worked this out yet) supplier systems don’t cope with trying to bill more than 5 days worth in a week (Specifically, "Hays" fall into this category). - -If you are not working on a normal work day (Monday–Friday), then you can use this to bill: - -1. Ask your contact at the supplier to set you up on Fieldglass for overtime. -2. Log your time - * ??? Log the overtime (More details once someone has actually done this successfully); or - * If you are billing a ‘work day’ in lieu, note this as a comment in the timesheet +2. Approve the form by completing section 2 of the form. +3. Submit it to the email address on the general tab of the form, CC in the engineer on the email. + +Note: SSCL will not send a confirmation email upon successful processing of the form, nor will a SR ticket be created.