Use-Cases for an Inclusive Language Checker on make/WordPress

[CoachBirgit]

Summary:

This document outlines several use cases for an inclusive language checker tool in make/WordPress blogs. The use cases include composing meeting notes with inclusive language suggestions, writing developer documentation with accessibility and inclusivity checks, creating user-friendly release notes, responding to support tickets with clear and understandable language, and filing bug reports with inclusive language for better understanding by developers and community members.

Use Case 1: Composing Meeting Notes in Block Editor

• Scenario: Ava, the Meeting Coordinator, is drafting meeting notes and agendas in the WordPress block editor.
• Action: As Ava types, the inclusive language checker highlights phrases that might not be inclusive or clear to non-native speakers. It suggests alternatives directly in the block editor.
• Outcome: Ava is able to publish notes and agendas that are more inclusive and understandable for the global WordPress community.

Use Case 2: Writing Developer Documentation Synced from GitHub

• Scenario: Liam, a Developer Documentation Writer, writes documentation in a GitHub repository that gets synced to a WordPress handbook.
• Action: When Liam commits his documentation, the checker reviews the content for accessibility issues, inclusive language, and readability. Any issues are reported back to Liam on GitHub.
• Outcome: Liam’s documentation is improved for clarity and inclusivity before it is synced to the WordPress handbook.

Use Case 3: Creating User-Friendly Release Notes

• Scenario: Emma, the Release Notes Publisher, is preparing release notes for a new WordPress update.
• Action: The inclusive language checker assists Emma by highlighting complex technical jargon and suggesting more accessible language, as well as ensuring the color contrast and layout are accessible.
• Outcome: The release notes are more user-friendly, catering to a diverse audience with different levels of technical expertise.

Optional

Use Case 4: Responding to Support Tickets

• Scenario: Ethan, the Support Responder, is replying to support tickets.
• Action: As Ethan drafts responses, the tool suggests changes to ensure his language is clear, respectful, and easily understandable, avoiding technical jargon that might confuse less experienced users.
• Outcome: Ethan provides more effective support, enhancing user satisfaction and understanding.

Use Case 5: Filing Clear and Inclusive Bug Reports

• Scenario: Sophia is filing a bug report on a WordPress feature.
• Action: The checker tool assists Sophia in describing the issue in clear, inclusive language, ensuring the problem is understandable to developers and community members of diverse backgrounds.
• Outcome: The bug report is more effective, facilitating quicker and more accurate responses from the development team.