[META] Feedback from demo 05/05/20 and 05/06/20 and 05/12/20

[fredo]

Here are the most important feedback from the demo with kamal:

Paul's and Kamal's feedback for macOC

• Enhancement: codesign binaries for Mac? Codesign and Notarize Binaries for macOS #204
• Bug: generating wallet did not work - @fredo has already a PR fix missing folder when storing passphrase #170
• UX: It is not clear where the Infura ID is or what to use from infura
• UX: tell user how long it will take at the beginning and give more info about the steps
• UX: tell why 0.18 ETH are needed Inform user about the high 0.11 ETH requirement. #176
• UX: not show "send ETH" before Raiden Account was downloaded? (The Download Button for the Wallet is easiliy overseen) Send ETH button show only after user has downloaded the raiden account json file #177
• Enhancement: Metamask was set with the wrong account and the wizard tries automatically to send the money from that account - not fixable
• UX: how many tokens needed of RDN or DAI? No one understands this Adding tooltip help in the swap RDN DAI #191
• UX: Paul & Kamal didn't see the confirm button Confirm button is too low on the screen #178
• UX: waiting for the exchange gives information which might be unnecessary, and better information would be nice suche as waiting time estimation (e.g. this may take a while be patient - or a youtube video about Raiden can be shown)
• UX: Paul didn't get that RDN swap was successful - get the ticker (e.g. "step 3/5 - now you need DAI" back - in progress
• UX: Swap logging change "trying to acquire up to" to " you get exactly" Merge UDC into RDN Swap, make transactions faster #192
• Bug: after exchanging for DAI it returned to the swap DAI page, not the the launch raiden page (first run of Kamal Tuesday)
• Bug: When depositing we received a "Nonce too low" error (first run of Kamal Tuesday) Merge UDC into RDN Swap, make transactions faster #192
• Enhancement: skip first allowance of the UDC for first run depositing into the UDC takes long time Merge UDC into RDN Swap, make transactions faster #192
• Bug: unclear how to stop it, see Non-technical users will have a hard time stopping Raiden #37 - done by webui
  Some follow ups from Bag of observations when testing jomuel/raiden-wizard/mainnet #109
• UX: I need to click twice on Send 0.02 ETH (first connect in metamask, then send) --> how about a Connect Button and a Send Button? (Probably better to have separate Buttons than changing the caption after connect)
• UX: confirmation notification from metamask sees it, but funding screen is still waiting

Open questions from users:

• should we already join DAI token network? (Ask every user what she thinks and then we decide)
• what happens when the user clicks the "back"-button on the browser

[fredo]

It might be possible that some of the errors happened due to clicking twice on a button. How could we mitigate such a problem?
Keep in mind that the backend is supposed to be completely stateless.
Maybe the user clicked twice due to slow reaction time of the UI?

[konradkonrad]

Some follow ups from #109 are inlcuded in the first post

[Dominik1999]

Bugs found in the demo of the 12th

Already fixed in f9405a8

• Wizard fast transaction (1 gwei transaction in Talel's run took forever)

UX Improve explanations

follow up issues #213 and #214

• add flow at the first page again
• 3 icons but 6 steps
• "provide Infura ID" - text is confusing
• Talel did not understand difference SWAP RDN and SWAP DAI (write in the title step 5/6?)

Mini UX Edits

follow up issue #208

• Text and spinner are too close
• Different colours for the amounts and message while swapping in the spinner
• Always write Raiden in upper case
• Every Text bigger than 12px (see first page)
• Move step information to the title
• view the passphrase when you choose it -> see it in plain text
• download wallet main purpose, main action was quite hidden

Cost estimates

Add follow up issue

• cost estimate before swapping (should be faster now?)

Failing TX

follow up issues #209 and #210

• don't show transaction hash it is too long & confusing (maybe hide it?)
• user needs feedback what to do with a transaction that is spinning for a long time (link to etherscan)
• Integrate a link for tx_hash to etherscan
• What is the user waiting for during a transaction -> more explanation for the user

Handle unexpected user flow

follow up issues #211 and #212

• we need a process for users shutting down the browser or clicking the back-button
• handle accidental shutdown

Apple stuff

follow up issue #204

• need to allow access (make it an executable)
• code sign with Apple

internal for us

• next time make binaries 1h before the demo

Open Questions

• should we allow importing a funded keystore json file (Dominik thinks No)
• user doesn't know how many tokens are needed -> just offer 1 amount? Don't let the user choose and just use 1 amount?

[Dominik1999]

Feedback Boris Run:

• clicking the Wizard does not work
• user needs to make it an executable
• Boris needed to run as admin
• We need to create binaries on an old Linux