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support.html
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support.html
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<!DOCTYPE html>
<!--[if IE 8 ]><html class="ie ie8" lang="en"> <![endif]-->
<!--[if (gte IE 9)|!(IE)]><!--><html lang="en"> <!--<![endif]-->
<head>
<!-- Basic Page Needs
================================================== -->
<meta charset="utf-8">
<title>Shayes Apps - Support</title>
<link rel="icon" href="favicon.ico" type="image/x-icon"/>
<link rel="apple-touch-icon" sizes="120x120" href="/apple-touch-icon-120x120.png">
<link rel="apple-touch-icon" sizes="76x76" href="/apple-touch-icon-76x76.png">
<link rel="apple-touch-icon" sizes="152x152" href="/apple-touch-icon-152x152.png">
<link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon-180x180.png">
<!-- Mobile Specific Metas
================================================== -->
<meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=2">
<!-- CSS
================================================== -->
<link rel="stylesheet" href="css/style.css">
<link rel="stylesheet" href="css/colors/blue.css" id="colors">
<!-- Java Script
================================================== -->
<script src="scripts/jquery.min.js"></script>
<script src="scripts/jquery-ui.min.js"></script>
<script src="scripts/jquery.flexslider.js"></script>
<script src="scripts/jquery.selectnav.js"></script>
<script src="scripts/jquery.modernizr.js"></script>
<script src="scripts/jquery.easing.1.3.js"></script>
<script src="scripts/jquery.contact.js"></script>
<script src="scripts/jquery.isotope.min.js"></script>
<script src="scripts/jquery.jcarousel.js"></script>
<script src="scripts/jquery.fancybox.min.js"></script>
<script src="scripts/custom.js"></script>
<body>
<!-- Wrapper / Start -->
<div id="wrapper">
<!-- Header
================================================== -->
<div id="top-line"></div>
<!-- 960 Container -->
<div class="container">
<!-- Header -->
<header id="header">
<!-- Logo -->
<div class="ten columns">
<div id="logo">
<a href="index"><img src="images/logo.png" alt="Shayes Apps"/></a>
<div id="tagline">Delivering high quality mobile experiences</div>
<div class="clearfix"></div>
</div>
</div>
<!-- Social / Contact -->
<div class="six columns">
<!-- Social Icons -->
<ul class="social-icons">
<li class="facebook"><a href="https://facebook.com/shayesapps">Facebook</a></li>
<li class="instagram"><a href="https://instagram.com/shayesapps">Instagram</a></li>
<li class="mastodon"><a href="https://indieapps.space/@shayesapps">Mastodon</a></li>
<li class="youtube"><a href="https://www.youtube.com/@shayesapps">YouTube</a></li>
</ul>
<div class="clearfix"></div>
<!-- Contact Details -->
<div class="contact-details"><a href="mailto:[email protected]">[email protected]</a></div>
<div class="clearfix"></div>
</div>
</header>
<!-- Header / End -->
<div class="clearfix"></div>
</div>
<!-- 960 Container / End -->
<!-- Navigation
================================================== -->
<nav id="navigation" class="style-2">
<div class="left-corner"></div>
<div class="right-corner"></div>
<ul class="menu" id="responsive">
<li><a href="index"><i class="halflings white home"></i> Home</a></li>
<li><a href="services"><i class="halflings white briefcase"></i> Services</a></li>
<li><a href="apps"><i class="halflings white star"></i> Apps</a></li>
<li><a href="support" id="current"><i class="halflings white file"></i> Support</a></li>
</ul>
</nav>
<div class="clearfix"></div>
<!-- Content
================================================== -->
<div id="content">
<!-- 960 Container -->
<div class="container floated">
<div class="sixteen floated page-title">
<h2>Support</h2>
<nav id="breadcrumbs">
<ul>
<li></li>
<li><a href="index">Home</a></li>
<li>Support</li>
</ul>
</nav>
</div>
</div>
<!-- 960 Container / End -->
<!-- 960 Container -->
<div class="container">
<!-- Page Content -->
<div class="sixteen columns">
<section class="page-content">
<p>Below are some of the most common questions, issues, and solutions. Please check here first for your question or issue, otherwise don't hesitate to reach out.</p>
<li><a href="#icloud_sync">iCloud Sync</a></li>
<li><a href="#apple_watch_sync">Apple Watch Sync</a></li>
<li><a href="#widgets">Widgets</a></li>
<li><a href="#family_sharing">Family Sharing</a></li>
<li><a href="#os_support">Supported OS Versions</a></li>
<li><a href="#refunds">Refunds</a></li>
<li><a href="#contact">Contact</a></li>
<br/>
<h3 id="icloud_sync">iCloud Sync</h3>
<p>If data is not syncing seemlessly across your devices, please follow the steps below on each of your devices.</p>
<h5>1. Verify iCloud settings</h5>
<h5>iOS</h5>
<li>Open iOS Settings app</li>
<li>Tap your name (near the top)</li>
<li>Verify the Apple ID (name & email) shown is the same across all your devices</li>
<li>Tap iCloud</li>
<li>Find our application in the "Apps using iCloud" list & verify it is enabled</li>
<br/>
<h5>macOS</h5>
<li>Open Apple menu ()</li>
<li>Choose System Settings</li>
<li>Click your name (near the top)</li>
<li>Verify the Apple ID (name & email) shown is the same across all your devices</li>
<li>Tap iCloud</li>
<li>Click "Show More Apps" under "Apps Using iCloud"</li>
<li>Find our application in the applications list & verify it is enabled</li>
<br/>
<h5>2. Check iCloud storage space</h5>
<p>Syncing requires that you have enough available iCloud storage space.</p>
<h5>3. Update your software</h5>
<p>iCloud Sync will work best with the latest softwate updates. Please make sure all your devices have the latest version of our application installed. Also make sure you are using the latest versions of iOS, iPadOS, and macOS.</p>
<h5>4. Restart your devices</h5>
<br/>
<h3 id="apple_watch_sync">Apple Watch Sync</h3>
<p>If data is not syncing to your Apple Watch, please follow the steps below.</p>
<h5>1. Restart your devices</h5>
<p>Restarting both your iPhone & Apple Watch is typically able to resolve any sync issues.</p>
<h5>2. Update your software</h5>
<p>Apple Watch sync will work best with the latest softwate updates. Please make sure all your devices have the latest version of our application installed. Also make sure you are using the latest versions of iOS and watchOS.</p>
<h3 id="widgets">Widgets</h3>
<h5>Installation Guides</h5>
<li>iOS Home Screen: <a href="https://support.apple.com/en-us/HT207122">https://support.apple.com/en-us/HT207122</a></li>
<li>iOS Lock Screen: <a href="https://support.apple.com/en-us/HT200285">https://support.apple.com/en-us/HT200285</a></li>
<li>macOS: <a href="https://support.apple.com/en-us/HT211789">https://support.apple.com/en-us/HT211789</a></li>
<br/>
<p>If the widget is not listed as available to be installed, please restart your device and make sure to open the app at least once.</p>
<p>If data is not updating on your widget, please try the steps below:</p>
<h5>1. Restart your device</h5>
<p>Restarting your device is typically able to resolve any widget issues.</p>
<h5>2. Update your software</h5>
<p>Widgets will work best with the latest softwate updates. Please make sure all your devices have the latest version of our application installed. Also make sure you are using the latest versions of iOS, iPadOS, and macOS.</p>
<h3 id="family_sharing">Family Sharing</h3>
<p>Family sharing is enabled for all our apps, including all subscriptions and in-app purchases.</p>
<h3 id="os_support">Supported OS Versions</h3>
<p>All apps support at least the current version of the OS and one major version back.</p>
<h3 id="refunds">Refunds</h3>
<p>If there's something wrong, I'd love for you to give me a chance to make it right. Only Apple can provide refunds, if you'd like one please go through their process here: <a href="https://support.apple.com/en-us/HT204084">https://support.apple.com/en-us/HT204084</a>.</p>
<h3 id="contact">Contact</h3>
<p>Please feel free to contact me for any reason. I am always happy to help with your issues or hear your suggestions, comments, and ideas! I will do my best to get back to you within a few days.</p>
<p><a href="mailto:[email protected]">[email protected]</a></p>
</section>
</div>
<!-- Page Content / End -->
</div>
<!-- 960 Container / End -->
</div>
<!-- Content / End -->
</div>
<!-- Wrapper / End -->
<!-- Footer
================================================== -->
<!-- Footer / Start -->
<footer id="footer">
<!-- 960 Container -->
<div class="container">
<!-- About -->
<div class="six columns">
<img id="logo-footer" src="images/logo-footer.png" alt="" />
<p>Delivering high quality mobile experiences</p>
</div>
<!-- Contact Details -->
<div class="five columns">
<h4>Contact Details</h4>
<ul class="contact-details-alt">
<li><i class="halflings white map-marker"></i> <p><strong>Location:</strong> Pennsylvania, USA</p></li>
<li><i class="halflings white envelope"></i> <p><strong>Email:</strong> <a href="mailto:[email protected]">[email protected]</a></p></li>
</ul>
</div>
</div>
<!-- 960 Container / End -->
</footer>
<!-- Footer / End -->
<!-- Footer Bottom / Start -->
<footer id="footer-bottom">
<!-- 960 Container -->
<div class="container">
<!-- Copyrights -->
<div class="eight columns">
<div class="copyright">
© Copyright Shayes Apps LLC. All Rights Reserved.
</div>
</div>
<div class="eight columns">
<div class="policies" align="right">
<a href="policies">Privacy Policy & Terms of Use</a>
</div>
</div>
</div>
<!-- 960 Container / End -->
</footer>
<!-- Footer Bottom / End -->
</body>
</html>