Status: alpha
Offer stellar service to existing customers by offering a front desk / VIP area for your business or internal service.
- allows a while-labelled login
- catalog of services w/ nice UI
- directly give feedback
- & directly engage your customers
- transparently share delivery status
- pro-actively ask customers
- (to come) analytics on customer interactions
Initial examples included:
- Reserving a timeslot
- Requesting a custom report
- Requesting an express change
- a full Jupyter report generation
could also be a lot more, like
- find the right product / spare part
- check availability of upgrades (& book)
- check current balance / status
- reorder sth from custom catalog
- sign up (or out) of a service
Services are defined in fastlane.yml and created via POST /api/createLaneFromDef?typeName=nameFromYaml&forUsers=email1@domain1,email2@domain2 - they consist of
- a set of questions (freeform, dropdown, etc.)
- a backend (API, Lambda) to invoke
- how to present the result
So, instead of creating a full app for this, all that's needed is
- a small API/Lambda
- a definition in
fastlane.yml
and y're good to go.
- (as admin) Define lanes and users in fastlane.yml (it auto-updates after max 30s)
- (as user) Log in and choose a lane
- Answer the questions
- Submit and get immediate feedback from the configured backend
New lanes can also be submitted via API, so you can request feedback. Users get an inbox of all open request (+ a list of completed):
Pro-actively engage one or two people
- ask specific feedback
- just share a deliverable
- invite to an event
- ask to connect to a peer
- proactively share updates
(like asking for specific feedback or just sharing a document)
Use the API (POST /api/createFreestyleLane?forUsers=email1@domain1,email2@domain2) to submit a full definition.
You can also define simple, but personalized link lists for people individually
which results in
(can also use the API to add landings for users)