Stickers cannot be downloaded by recipient since 7.17.0

[cyrneko]

• I have searched open and closed issues for duplicates
• I am submitting a bug report for existing functionality that does not work as intended
• I have read https://github.com/signalapp/Signal-Android/wiki/Submitting-useful-bug-reports
• This isn't a feature request or a discussion topic

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Bug description

Stickers sometimes to not arrive on the other end, showing omly a "retry" button no matter the platform the recipient is using. Sometimes this can happen per-device, and is not consistent, but happens often enough to be easily reproducible.

Steps to reproduce

• send a sticker
• ask the recipient whether they can see/download the sticker
• see bug

Actual result: The recipient cannot see or download the sent sticker.
Expected result: The recipient should be able to view my sent sticker.

Screenshots

Device info

Device: (Xiaomi) Poco F3
Android version: 14.0, AP2A.240905.003
Signal version: 7.17.4 (Google Play)

Link to debug log

https://debuglogs.org/android/7.17.4/8ef1e0f2c96f035a2c6ed83960d3ba6d30c523db7b469cc6f54b466b2eef3520

[greyson-signal]

Can I get a log from one of the receivers?

[authuongkiet]

I have this same issue, happy to provide logs but don't know how.

Stickers that don't work for me (Honor Magic 6 Pro), work on a different android device (S24 Ultra) and on iPhone 15 pro max too.

[authuongkiet]

Reinstalling doesn't fix the issue for me on the affected device so it might be account related instead, as the other devices are on different family members accounts.

[cyrneko]

Can I get a log from one of the receivers?

Sure thing! I've asked a friend of mine that's affected whether they'd be willing to share a log, they should chime in soon :)

(fwiw the debug log I sent is after I sent a sticker, but also having received some)

[lucasmz-dev]

@cyrneko asked me to take logs from the sending side (me)

https://debuglogs.org/android/7.17.4/d08f26733ec60ed8902a7458c6081eb433a0d10c8191567bea8370339d85e5bd

[lucasmz-dev]

A friend of mine also seems to have mentioned they couldn't see my sticker
Waiting for them to confirm

[greyson-signal]

@cyrneko In earlier issues of 7.17, there was a bug where sending attachments you had sent in the past (in this case, stickers) could be badly-encrypted. I believe that's what you hit. It should start fixing itself. If you're still encountering the issue when sending from 7.17.4 in a couple days, let me know.

[lucasmz-dev]

FYI @cyrneko is the one receiving the stickers and it not working; not sending

[cyrneko]

thank you for the heads-up, @greyson-signal !

I'll update this in just a bit to see if the issue is resolved, and if so close it.

[chengw01]

I've opened a similar issue on the iOS side a week ago (so longer than the attachment cache time I've read elsewhere) with the exact same symptom, could the issue be related? (signalapp/Signal-iOS#5871)

[cyrneko]

I've opened a similar issue on the iOS side a week ago (so longer than the attachment cache time I've read elsewhere) with the exact same symptom, could the issue be related? (signalapp/Signal-iOS#5871)

Both of these issues seem to be Mac/hmac related, so there is a good chance they're the same issue, I'd say.

[cyrneko]

As an update:

I personally seem to have mostly all my stickers working again, but multiple of my friends which recently updated (to various versions, I didn't ask) now are sending malformed stickers.

CC @greyson-signal

[ayubun]

@cyrneko In earlier issues of 7.17, there was a bug where sending attachments you had sent in the past (in this case, stickers) could be badly-encrypted. I believe that's what you hit. It should start fixing itself. If you're still encountering the issue when sending from 7.17.4 in a couple days, let me know.

hallo!

i'm sending from 7.29 (iOS) and my friend is receiving from 7.18.2 (android) and we are still encountering this issue with specific stickers 👀