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support.md

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2020-09-30

{:shortdesc: .shortdesc} {:tip: .tip} {:new_window: target="_blank"}

Getting help and support

{: #gettinghelp}

If you have problems or questions when using {{site.data.keyword.mdm-oc_full}} (Beta), you can go directly to the {{site.data.keyword.Bluemix}} Support page to review common FAQs, view cloud status, or post questions on Stack Overflow. You can also open a support case. {: shortdesc}

  • You can check the status of the {{site.data.keyword.Bluemix_notm}} platform and resources by going to the Status page External link icon{: new_window}.
  • You can review Stack Overflow{: new_window} External link icon to see whether other users ran into the same problem. When using the forum to ask a question, tag your question with "ibm-cloud" and "master-data-management" so that it is seen by the {{site.data.keyword.Bluemix_notm}} development teams.
  • If you still can't resolve the problem, you can open a support case. For information about opening a support case, or about case severities and response times, see Working with support cases or Escalating support cases.