diff --git a/website/src/content/docs/general/support-policy.md b/website/src/content/docs/general/support-policy.md index a44daaf46c48..6b8db11492b5 100644 --- a/website/src/content/docs/general/support-policy.md +++ b/website/src/content/docs/general/support-policy.md @@ -12,14 +12,14 @@ Please, always remember to check the content specific to the chart. TrueCharts is a comprehensive project that focuses on providing opinionated Helm charts for applications to run on Kubernetes-based platforms. -We also offer free support via a support-ticketing system on Discord, according to the policy layed out in this document. +We also offer free support via a support-ticketing system on Discord, according to the policy laid out in this document. ## Support Rules - If its covered by support as outlined below make a ticket in [⁠🎫・support](https://discord.com/channels/830763548678291466/936275413179723826). - [⁠🎫・support](https://discord.com/channels/830763548678291466/936275413179723826) is not rendered on GitHub or any other platform. - Bugs must be reported on GitHub, but only after confirmation by the staff via a [⁠🎫・support ticket](https://discord.com/channels/830763548678291466/936275413179723826) -- Anything not covered by the below Support Policy is not eligble for a [⁠🎫・support ticket](https://discord.com/channels/830763548678291466/936275413179723826). If you need assitance outside the scuoe of [⁠🎫・support](https://discord.com/channels/830763548678291466/936275413179723826) make a thread in an appropiate [Discord Channel](https://discord.gg/tVsPTHWTtr). +- Anything not covered by the below Support Policy is not eligible for a [⁠🎫・support ticket](https://discord.com/channels/830763548678291466/936275413179723826). If you need assistance outside the scope of [⁠🎫・support](https://discord.com/channels/830763548678291466/936275413179723826) make a thread in an appropriate [Discord Channel](https://discord.gg/tVsPTHWTtr). - We help out where we can, as long as you tried to do it yourself *first*. We do not provide a walkthrough service. - Our staff will try to help out with providing instructions on how to use `kubectl` and other `*ctl` tools where needed. - Please be aware that the code of conduct also applies to all support. @@ -37,12 +37,12 @@ We also offer free support via a support-ticketing system on Discord, according - We do provide support for issues regarding talconfig.yaml, as long as ClusterTool is used for the deployment. - We do provide *basic* assistance with [Talos OS](../guides/talos/), when deployed or maintained through ClusterTool (upgrades, config changes etc) - We do provide support for FluxCD setup and layout, as long as ClusterTool is used for the deployment. +- We *only* provide support for the latest version of ClusterTool. Please ensure you are utilizing the latest version before requesting support. ## Kubernetes Support Policy - We do not offer support for any component of kubernets that is not made by TrueCharts. - This includes charts by other parties or manually created kubernetes manifests and deployments. -- We do not offer support for any component of kubernets that is not made by TrueCharts. ## Helm Chart Support Policy @@ -50,6 +50,7 @@ We also offer free support via a support-ticketing system on Discord, according - We offer [basic documentation](../guides/helm/) and support for installing, upgrading and editing our Helm-Charts using Helm. - We do not support external secret management outside of values.yaml - We offer support for all our charts trains, except `incubator`, `dev`, and `test`. +- We cannot guarantee special characters will work flawlessly in any field. :::note @@ -59,9 +60,10 @@ Some [(common-chart)](../common/) features might not work correctly with all cha ## FluxCD Support Policy -- We offer support for our Helm-Charts values in FLuxCD as outlined in Helm Chart Support. +- We offer support for our Helm-Charts values in FluxCD as outlined in Helm Chart Support. - We offer [basic documentation](../guides/fluxcd/) and support on how to create a `helm-release` file, to deploy our helm-charts on Flux. -- We offer support for our Helm-Charts values in FLuxCD as outlined in Helm Chart Support. +- To be eligible for FluxCD support your repository must be public. +- All information being provided *must* be un-encrypted. You can obfuscate any sensitive information as needed. ## What's Explicitly Not Covered By Support