Campaign Monitor - ConsentToTrack is set to Yes but still Failed Queue

[pbmills]

Describe the bug

I am getting this error

In the Integration I have set the ConsentToTrack 'Yes'

Steps to reproduce

1. Set the ConsentToTrack to Yes
2. Fill the form and send a form

Form settings

• Multi-page form: No
• Submission Method: Ajax

Craft CMS version

5.4.5.1

Plugin version

3.0.7

Multi-site?

No

Additional context

No response

[engram-design]

Can't seem to replicate this sorry. Can you confirm if you've refreshed the integration (clicking the refresh button next to where you select your list)? I can see your mappings to consent values are set to "Yes", so that otherwise looks correct to me.

[pbmills]

Yes, I have clicked on the refresh button next to where the select list is. The job data shows null: "ConsentToTrack": "",

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________________________________ From: Josh Crawford ***@***.***> Sent: Wednesday, 2 October 2024 3:42 pm To: verbb/formie ***@***.***> Cc: Priti Burfield-Mills ***@***.***>; Author ***@***.***> Subject: Re: [verbb/formie] Campaign Monitor - ConsentToTrack is set to Yes but still Failed Queue (Issue #2076) Can't seem to replicate this sorry. Can you confirm if you've refreshed the integration (clicking the refresh button next to where you select your list)? I can see your mappings to consent values are set to "Yes", so that otherwise looks correct to me. — Reply to this email directly, view it on GitHub<#2076 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AHTN2A4P3CN5775JSNM6GMDZZNFQRAVCNFSM6AAAAABPGXDV36VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOBXGUZDGMJUGE>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[engram-design]

Hmm, a blank value should be impossible, as Yes or No are the only two options we set.

There's no custom module code or anything altering behaviour?

[pbmills]

No custom module code. Just a basic form which has Name, Email, privacy policy checkbox. Get Outlook for iOS<https://aka.ms/o0ukef>

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________________________________ From: Josh Crawford ***@***.***> Sent: Wednesday, October 2, 2024 4:20:29 PM To: verbb/formie ***@***.***> Cc: Priti Burfield-Mills ***@***.***>; Author ***@***.***> Subject: Re: [verbb/formie] Campaign Monitor - ConsentToTrack is set to Yes but still Failed Queue (Issue #2076) Hmm, a blank value should be impossible, as Yes or No are the only two options we set<https://github.com/verbb/formie/blob/12905b31c62eb964e2e06d006b6ce6eccf3f64ed/src/integrations/emailmarketing/CampaignMonitor.php#L163>. There's no custom module code or anything altering behaviour? — Reply to this email directly, view it on GitHub<#2076 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AHTN2A7GW4MDCXK4IP6K4WLZZNJ63AVCNFSM6AAAAABPGXDV36VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOBXGU2TCOJYGQ>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[engram-design]

Can you send through a support request via Formie > Settings > Get Support for that form? I would like to see your integration mappings as stored in the database, just to double check things are all okay.

[pbmills]

thank you. I have just send Support Request from the Formie settings.

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________________________________ From: Josh Crawford ***@***.***> Sent: Wednesday, 2 October 2024 4:53 pm To: verbb/formie ***@***.***> Cc: Priti Burfield-Mills ***@***.***>; Author ***@***.***> Subject: Re: [verbb/formie] Campaign Monitor - ConsentToTrack is set to Yes but still Failed Queue (Issue #2076) Can you send through a support request via Formie > Settings > Get Support for that form? I would like to see your integration mappings as stored in the database, just to double check things are all okay. — Reply to this email directly, view it on GitHub<#2076 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AHTN2A47ZFQVUHG7552C4QDZZNN3PAVCNFSM6AAAAABPGXDV36VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOBXGU3TKNBWGI>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[engram-design]

Thanks for that, I can confirm your form settings are all correct. As an example, my job detail looks like:

{
    "description": null,
    "submissionId": 16796,
    "payload": {
        "EmailAddress": "[email protected]",
        "Name": null,
        "CustomFields": [],
        "Resubscribe": true,
        "RestartSubscriptionBasedAutoresponders": true,
        "ConsentToTrack": "Yes",
        "ConsentToSendSms": "No"
    },
    "integration": {
        "apiKey": ".........",
        "clientId": ".........",
        "fieldMapping": {
            "Email": "{field:email}",
            "Name": "{field:multiName.firstName}",
            "MobileNumber": "",
            "ConsentToTrack": "true",
            "ConsentToSendSms": "false"
        },
        "listId": "b26198236334d2a12d6f8f92c45b2",

[pbmills]

Thank you for taking a look at it. What would you think the issue could be at my side? Should I need to do reintegration? I am trying to re-run the failed queue and it could be the failed queue isn't storing the ConsentToTrack value when I re-run it?

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________________________________ From: Josh Crawford ***@***.***> Sent: Wednesday, 2 October 2024 5:16 pm To: verbb/formie ***@***.***> Cc: Priti Burfield-Mills ***@***.***>; Author ***@***.***> Subject: Re: [verbb/formie] Campaign Monitor - ConsentToTrack is set to Yes but still Failed Queue (Issue #2076) Thanks for that, I can confirm your form settings are all correct. As an example, my job detail looks like: { "description": null, "submissionId": 16796, "payload": { "EmailAddress": ***@***.***", "Name": null, "CustomFields": [], "Resubscribe": true, "RestartSubscriptionBasedAutoresponders": true, "ConsentToTrack": "Yes", "ConsentToSendSms": "No" }, "integration": { "apiKey": ".........", "clientId": ".........", "fieldMapping": { "Email": "{field:email}", "Name": "{field:multiName.firstName}", "MobileNumber": "", "ConsentToTrack": "true", "ConsentToSendSms": "false" }, "listId": "b26198236334d2a12d6f8f92c45b2", — Reply to this email directly, view it on GitHub<#2076 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AHTN2A3MT3K4ZMNUQV3AL5TZZNQQRAVCNFSM6AAAAABPGXDV36VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOBXGU4TGMZVHE>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[engram-design]

What does the job detail look like compared to my above example? Re-running the job should update any field mapping you have defined in your form settings.