💬 Flutter Freshchat

A Flutter plugin for integrating Freshchat in your mobile app.

Setup

Android

Add this to your AndroidManifest.xml

<provider
    android:name="android.support.v4.content.FileProvider"
    android:authorities="com.example.demoapp.provider"
    android:exported="false"
    android:grantUriPermissions="true">
    <meta-data
        android:name="android.support.FILE_PROVIDER_PATHS"
        android:resource="@xml/freshchat_file_provider_paths" />
</provider>

If you have migrated to AndroidX your might need change the provider attribute android:name to this:

<provider android:name="androidx.core.content.FileProvider">
</provider>

Add this to your Strings.xml located inside android/src/res/values

<string name="freshchat_file_provider_authority">com.example.demoapp.provider</string>

IOS

1. If you are using Objective-C in your flutter project then you will need to create a briging header between objective-C and swift to do that follow the steps below:

   • Bridging Header must be created.
   • Open the project with XCode. Then choose File -> New -> File -> Swift File.
   • A dialog will be displayed when creating the swift file(Since this file is deleted, any name can be used.).
   • XCode will ask you if you wish to create Bridging Header, click yes.
   • Make sure you have use_frameworks! in the Runner block, in ios/Podfile。
   • Make sure you have SWIFT_VERSION 4.2 selected in you XCode -> Build Settings
   • Do flutter clean.
   • Go to your ios folder, delete Podfile.lock and Pods folder and then execute pod install --repo-update

2. Add use_frameworks! at the top of your Podfile.

3. Add this to info.plist

   Starting with iOS 10, Apple requires developers to declare access to privacy-sensitive controls ahead of time.

    <key>NSPhotoLibraryUsageDescription</key>
    <string>To Enable access to Photo Library</string>
    <key>NSCameraUsageDescription</key>
    <string>To take Images from Camera</string>

Usage

To use this plugin, add flutter_freshchat as a dependency in your pubspec.yaml file.

import 'package:flutter_freshchat/flutter_freshchat.dart';

Initialize the Freshchat app with appID, appKey & domain which you could get from here: Where to find App ID and App Key

It has following [FreshchatConfig] properties:

• domain Each Freshchat cluster falls in to one of this domains:

  • US - https://msdk.freshchat.com (default)
  • AU - https://msdk.au.freshchat.com
  • EU - https://msdk.eu.freshchat.com
  • IN - https://msdk.in.freshchat.com
  • US2 - https://msdk.us2.freshchat.com

• cameraEnabled property is used to either enable or disable camera within freshchat conversation widget. It default value is set to true.

• gallerySelectionEnabled property is used to either enable or disable gallery within freshchat conversation widget. It default value is set to true.

• teamMemberInfoVisible property is used to show team member info within freshchat conversation widget. It default value is set to true.

• responseExpectationEnabled property is used to show exceptions that occur within freshchat conversation widget. It default value is set to true.

• showNotificationBanner property is used enabled or disable in-app notfication banner. It default value is set to true. (NOTE: IOS only).

• notificationSoundEnabled property is used enabled or disable in-app notfication sound. It default value is set to true. (NOTE: IOS only).

await FlutterFreshchat.init(
  appID: 'YOUR_APP_ID_HERE', 
  appKey: 'YOUR_APP_KEY_HERE',
  domain: 'https://msdk.freshchat.com'
  );

Update the user info by setting by creating a FreshchatUser object

FreshchatUser user = FreshchatUser.initail();
user.email = "[email protected]";
user.firstName = "jhon";
user.lastName = "doe";
user.phoneCountryCode = "+91";
user.phone = "0123456789";

await FlutterFreshchat.updateUserInfo(user: user);

// Custom properties can be set by creating a Map<String, String>
Map<String, String> customProperties = Map<String, String>();
customProperties["loggedIn"] = "true";

await FlutterFreshchat.updateUserInfo(user: user, customProperties: customProperties);

Identify the user user by usin email address or any way you uniquely identify the user. externalID is required and returns a restoreID you can save it and use to restore the chats

await FlutterFreshchat.identifyUser(externalID: 'USER_UNQIUE_ID', restoreID: 'USER_RESTORE_ID');

Show conversation opens a conversation screen and also list all the other conversation if a list obejct is supplied to it. You can also pass a title for teh chat screen.

await FlutterFreshchat.showConversations(tags: const [], title: 'CHAT_SCREEN_TITLE');

Send message directly within the app without opening the Freshchat interface. tag is optional.

await FlutterFreshchat.send(message: 'YOUR_MESSAGE_HERE', tag: 'YOUR_TAG_HERE');

ShowFAQs opens a FAQ screen in a grid like format as default you can change the default setting by changing this paramters.
showFaqCategoriesAsGrid = true
showContactUsOnAppBar = true
showContactUsOnFaqScreens = false
showContactUsOnFaqNotHelpful = false

await FlutterFreshchat.showFAQs();

Gets the unseen message count from freshchat you can use this to show a counter.

int count = await FlutterFreshchat.getUnreadMsgCount();

Reset user data at logout or when deemed appropriate based on user action in the app.

await FlutterFreshchat.resetUser();

Example

Find the example wiring in the Flutter_Freshchat example application.

API details

See the flutter_freshchat.dart for more API details

Issues and feedback

Please file issues to send feedback or report a bug. Thank you!