docs: add updated support statement (#8)

README.md

@@ -12,7 +12,7 @@ CrowdStrike to Chronicle Intel Bridge forwards CrowdStrike Falcon Intelligence I
    Make sure only the following permissions are assigned to the key pair:
     * Indicators (Falcon Intelligence): READ
 
- - Obtain Chronicle Service Account file. Your Chronicle Support representative will provide you Chronicle Customer ID and Service Account JSON file. 
+ - Obtain Chronicle Service Account file. Your Chronicle Support representative will provide you Chronicle Customer ID and Service Account JSON file.
 
  - Run the bridge application
 
@@ -56,4 +56,9 @@ CrowdStrike to Chronicle Intel Bridge forwards CrowdStrike Falcon Intelligence I
    ```
 
 ## Statement of Support
-Chronicle Intel Bridge is an open source project, not CrowdStrike product. As such it carries no formal support, expressed or implied.
+
+This project is a community-driven, open source project designed to forward CrowdStrike Falcon Intelligence Indicators to Chronicle.
+
+While not a formal CrowdStrike product, this project is maintained by CrowdStrike and supported in partnership with the open source developer community.
+
+For additional support, please see the [SUPPORT](SUPPORT.md) file.

SUPPORT.md

@@ -0,0 +1,15 @@
+# CrowdStrike to Chronicle Intel Bridge Support
+
+This project is a community-driven, open source project designed to forward CrowdStrike Falcon Intelligence Indicators to Chronicle.
+
+While not a formal CrowdStrike product, this project is maintained by CrowdStrike and supported in partnership with the open source developer community.
+
+## Issue Reporting and Questions
+
+Issues may be reported [here](https://github.com/CrowdStrike/chronicle-intel-bridge/issues/new) and are used to track bugs, documentation and link updates, enhancement requests and security concerns.
+
+## Support Escalation
+
+Generally, we strive to provide support for using this project here within the repository. This expands our online knowledge base, enables self-help for our community, and can reduce the amount of time for you to receive answers.
+
+If you are a CrowdStrike customer and you would prefer to have your questions or issues handled directly with CrowdStrike Support, you are welcome to [contact the CrowdStrike technical support team](https://supportportal.crowdstrike.com/).