Update issue templates

.github/ISSUE_TEMPLATE/bug_report.md

@@ -2,7 +2,7 @@
 name: Bug report
 about: Create a report to help us improve
 title: ''
-labels: ''
+labels: production outage
 assignees: ''
 
 ---

.github/ISSUE_TEMPLATE/ols-down-.md

@@ -0,0 +1,29 @@
+---
+name: OLS down?
+about: OLS seems to be down
+title: ''
+labels: production outage
+assignees: ''
+
+---
+
+**Screenshot of page that is not loading**
+Please provide a screenshot of the page that is not loading. OLS consists of a number services, which when any of them are down, users experience an outage. Providing a screenshot can help us understand which service is most likely the culprit.
+
+
+**API that is not loading**
+Please provide the API call that is not loading. OLS consists of a number services, which when any of them are down, users experience an outage. Providing us with the API call can help us understand which service is most likely the culprit.
+
+**Desktop (please complete the following information):**
+ - OS: [e.g. iOS]
+ - Browser [e.g. chrome, safari]
+ - Version [e.g. 22]
+
+**Smartphone (please complete the following information):**
+ - Device: [e.g. iPhone6]
+ - OS: [e.g. iOS8.1]
+ - Browser [e.g. stock browser, safari]
+ - Version [e.g. 22]
+
+**Additional context**
+Add any other context about the problem here.