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Add delete account faq
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turbo124 committed Mar 15, 2024
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1 change: 1 addition & 0 deletions lang/en/texts.php
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Expand Up @@ -132,4 +132,5 @@
'quick_search' => 'Quick search ...',
'taxes' => 'Taxes',
'email_customization' => 'Email Customization',
'delete_account' => 'Delete Account',
];
1 change: 1 addition & 0 deletions lang/fr_CA/texts.php
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Expand Up @@ -93,4 +93,5 @@
'quick_search' => 'Recherche rapide',
'taxes' => 'Taxes',
'email_customization' => 'Email Customization',
'delete_account' => 'Delete Account',
];
1 change: 1 addition & 0 deletions navigation.php
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Expand Up @@ -33,6 +33,7 @@
'Custom Domain' => '/:locale/hosted-custom-domain',
'Hosted Migration' => '/:locale/hosted-migration',
'Stripe Integration' => '/:locale/hosted-stripe',
'Troubleshooting' => '/:locale/hosted-troubleshooting',
],
],
'Developer guide' => [
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29 changes: 29 additions & 0 deletions source/en/hosted-delete-account.md
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---
extends: _layouts.user_guide
section: content
locale: en
---

# Hosted Account Deletion

If you wish for all of your data and account information to be removed from the system please use the following steps:

Navigate to

```
Settings > Account Managment > Danger Zone
```

![alt text](/assets/images/account/account_danger_zone.png "Danger Zone")

Click on the Delete Account button and a confirmation modal will appear.

![alt text](/assets/images/account/account_delete_modal.png "Confirm account deletion")

<x-warning>
Once confirmed, this is irreversable. All data will be wiped from our system.
</x-warning>

<x-warning>
Disable the required checkboxes and then save.
</x-warning>
35 changes: 35 additions & 0 deletions source/en/hosted-troubleshooting.md
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---
extends: _layouts.user_guide
section: content
locale: en
---

# Hosted TroubleShooting

## Auth.net

### CardCode is required.. (or similar)

If you are seeing errors when processing payments with a return error indicating a missing field such as

<x-info>
There was an error processing your payment [33]. Please try again later.
Message:
Customer ID is required
</x-info>

This means that you have a payment form configured within Auth.net with some required fields. These will need to be disabled.

To do this, log into auth.net and navigate to

```
Account / Payment Forms / Form Fields
```

You will see a list of fields with check boxes like this:

![alt text](/assets/images/troubleshooting/authnet-required-fields.png "Required Fields")

<x-warning>
Disable the required checkboxes and then save.
</x-warning>
25 changes: 25 additions & 0 deletions source/fr_CA/hosted-delete-account.md
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---
extends: _layouts.user_guide
section: content
locale: fr_CA
---

# Hosted Account Deletion

If you wish for all of your data and account information to be removed from the system please use the following steps:

Navigate to

```
Settings > Account Managment > Danger Zone
```

![alt text](/assets/images/account/account_danger_zone.png "Danger Zone")

Click on the Delete Account button and a confirmation modal will appear.

![alt text](/assets/images/account/account_delete_modal.png "Confirm account deletion")

<x-warning>
Once confirmed, this is irreversable. All data will be wiped from our system.
</x-warning>
5 changes: 5 additions & 0 deletions source/fr_CA/hosted-trouble-shooting.md
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---
extends: _layouts.user_guide
section: content
locale: fr_CA
---
2 changes: 2 additions & 0 deletions user_guide_navigation.php
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Expand Up @@ -46,6 +46,8 @@
'hosted_migration' => '/:locale/hosted-migration',
'mail_servers' => '/:locale/hosted-mail',
'stripe_integration' => '/:locale/hosted-stripe',
'troubleshooting' => '/:locale/hosted-troubleshooting',
'delete_account' => '/:locale/hosted-delete-account',
],
],

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