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Original file line number | Diff line number | Diff line change |
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--- | ||
extends: _layouts.user_guide | ||
section: content | ||
locale: en | ||
--- | ||
|
||
# Hosted Account Deletion | ||
|
||
If you wish for all of your data and account information to be removed from the system please use the following steps: | ||
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||
Navigate to | ||
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||
``` | ||
Settings > Account Managment > Danger Zone | ||
``` | ||
|
||
![alt text](/assets/images/account/account_danger_zone.png "Danger Zone") | ||
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Click on the Delete Account button and a confirmation modal will appear. | ||
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![alt text](/assets/images/account/account_delete_modal.png "Confirm account deletion") | ||
|
||
<x-warning> | ||
Once confirmed, this is irreversable. All data will be wiped from our system. | ||
</x-warning> | ||
|
||
<x-warning> | ||
Disable the required checkboxes and then save. | ||
</x-warning> |
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Original file line number | Diff line number | Diff line change |
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@@ -0,0 +1,35 @@ | ||
--- | ||
extends: _layouts.user_guide | ||
section: content | ||
locale: en | ||
--- | ||
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||
# Hosted TroubleShooting | ||
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## Auth.net | ||
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### CardCode is required.. (or similar) | ||
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If you are seeing errors when processing payments with a return error indicating a missing field such as | ||
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<x-info> | ||
There was an error processing your payment [33]. Please try again later. | ||
Message: | ||
Customer ID is required | ||
</x-info> | ||
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||
This means that you have a payment form configured within Auth.net with some required fields. These will need to be disabled. | ||
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To do this, log into auth.net and navigate to | ||
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``` | ||
Account / Payment Forms / Form Fields | ||
``` | ||
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You will see a list of fields with check boxes like this: | ||
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![alt text](/assets/images/troubleshooting/authnet-required-fields.png "Required Fields") | ||
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<x-warning> | ||
Disable the required checkboxes and then save. | ||
</x-warning> |
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Original file line number | Diff line number | Diff line change |
---|---|---|
@@ -0,0 +1,25 @@ | ||
--- | ||
extends: _layouts.user_guide | ||
section: content | ||
locale: fr_CA | ||
--- | ||
|
||
# Hosted Account Deletion | ||
|
||
If you wish for all of your data and account information to be removed from the system please use the following steps: | ||
|
||
Navigate to | ||
|
||
``` | ||
Settings > Account Managment > Danger Zone | ||
``` | ||
|
||
![alt text](/assets/images/account/account_danger_zone.png "Danger Zone") | ||
|
||
Click on the Delete Account button and a confirmation modal will appear. | ||
|
||
![alt text](/assets/images/account/account_delete_modal.png "Confirm account deletion") | ||
|
||
<x-warning> | ||
Once confirmed, this is irreversable. All data will be wiped from our system. | ||
</x-warning> |
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
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Original file line number | Diff line number | Diff line change |
---|---|---|
@@ -0,0 +1,5 @@ | ||
--- | ||
extends: _layouts.user_guide | ||
section: content | ||
locale: fr_CA | ||
--- |
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
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