I'm a Technical Product Specialist with a passion for solving complex technical problems, working with cutting-edge technology, and delivering exceptional customer experiences. My interests span from technology and engineering to cosmos exploration and mythology.
- Languages: Java, Python, Bash, Groovy
- Database/Storage: SQL, Redshift, S3
- Tools/Technologies: SSO, LDAP, REST API, Wireshark, Procmon, Debug Diag
- Operating Systems: Linux/Unix, Windows
- Networking: TCP/IP, DNS, SSL
- Automation: Shell Scripting, Jenkins Pipelines
- Managed high-profile escalations, troubleshooting complex technical issues across Linux/Unix and Windows environments.
- Collaborated with R&D and cloud engineering teams to identify and resolve product bugs.
- Diagnosed and fixed network-related issues including TCP/IP, DNS, and proxy configurations.
- Led initiatives to improve SLA by 96.6% and reduce case closure time.
- Provided troubleshooting for Informatica Data Quality and integrated tools.
- Delivered expert customer support through technical sessions, earning high praise.
- Automated build and test processes using Jenkins pipelines.
- Developed deep expertise in product components, handling critical escalations.
- Assisted with product enhancements and tasks in the EST zone focus group.
- Gained in-depth knowledge of product architecture and resolved high-priority issues with strong debugging skills.
- Think Customer First: Recognized for handling critical customer escalation accounts and unblocking POC issues.
- Do Good: Prepared self-enablement technical content for new team members.
- Aspire and Innovate: Contributed to tools that improved team productivity.
- B.Tech (CSIT), Institute of Technical Education and Research, SOA (2020) | CGPA: 8.81
- Higher Secondary (ISC), Sri Krishna Public School (2016)
Iβm a passionate reader, guitar player, and explorer of physics and the cosmos. I enjoy diving into mythology and continuously improving myself through learning and healthy habits. Currently, Iβm working on my fitness journey and managing hair care with Redensyl for hair thinning.
- Email: [email protected]
- LinkedIn: linkedin.com/in/mohitagarwal9542
- GitHub: github.com/mojito9542