Add doc on Zendesk custom field (#406)

* Add doc on Zendesk custom field * Bump deps and compress image Signed-off-by: Tim Smith <[email protected]> --------- Signed-off-by: Tim Smith <[email protected]> Co-authored-by: Tim Smith <[email protected]>
mondoohq · Oct 17, 2024 · 3272652 · 3272652
1 parent d9e672d
commit 3272652
Show file tree

Hide file tree

Showing 3 changed files with 133 additions and 265 deletions.
diff --git a/docs/platform/cases/setup-zendesk.mdx b/docs/platform/cases/setup-zendesk.mdx
@@ -50,11 +50,17 @@ Mondoo offers an alternative method for sharing cases with Zendesk: an email int
 
 8. Select the **CREATE INTEGRATION** button.
 
-9. To close a case in Mondoo when the corresponding Zendesk ticket closes, enable **Automatically close cases**.
+   ![Configure cases in Mondoo](/img/platform/cases/add-zendesk-2.png)
 
-10. To create a case and a corresponding Zendesk ticket when an asset becomes more exposed to attack, enable **Create drift issues in this integration**. To learn more, read [Automatically create cases on drift](/platform/cases/manage#automatically-create-cases-on-drift).
+9. Some Zendesk instances have custom fields that must be provided for each ticket. To learn about custom fields, read [Using custom fields](https://support.zendesk.com/hc/en-us/articles/4420210121114-Using-custom-fields) in Zendesk help.
 
-11. Select the **FINALIZE UPDATE** button.
+   If your Zendesk instance has required custom fields, enter the field name and a value for all tickets Mondoo creates. To add more custom fields, select the plus sign (+).
+
+10. To close a case in Mondoo when the corresponding Zendesk ticket closes, enable **Automatically close cases**.
+
+11. To create a case and a corresponding Zendesk ticket when an asset becomes more exposed to attack, enable **Create drift issues in this integration**. To learn more, read [Automatically create cases on drift](/platform/cases/manage#automatically-create-cases-on-drift).
+
+12. Select the **FINALIZE UPDATE** button.
 
 ## Learn more
 

diff --git a/static/img/platform/cases/add-zendesk-2.png b/static/img/platform/cases/add-zendesk-2.png