Merge pull request #2765 from FriederikeHanssen/helpdesk

Get started on helpdesk blog post

sites/main-site/src/content/blog/2024/helpdesk.mdx

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+---
+title: 'Announcing: Weekly Helpdesk'
+subtitle: 'A weekly drop-in sessions to connect and work together.'
+headerImage: 'https://images.unsplash.com/photo-1545239351-ef35f43d514b'
+headerImageAlt: 'Person using macbook pro and holding cappuccino'
+announcement:
+    text: 'Announcing: Weekly Helpdesk'
+    start: 2024-10-28T16:14:00+01:00
+    end: 2024-10-28T16:14:00+01:00
+pubDate: 2024-10-28T16:14:00+01:00
+authors:
+    - 'FriederikeHanssen'
+label:
+    - 'community'
+---
+
+We are restarting nf-core office hours under a new name and broader scope: _nf-core weekly Helpdesk_ on November 5th.
+These are weekly virtual drop-in sessions designed for nf-core users and developers seeking an opportunity to connect, chat, and work together.
+
+:::tip{.fa-hourglass-clock title="Too Long; Didn't Read"}
+
+**When**:
+
+-   Tuesdays, 2 PM Eastern Time
+-   Thursdays, 10 AM Central European Summer Time
+
+**Where**:
+
+-   [Gather Town](https://nf-co.re/join#gather-town)
+-   [Slack: `#weekly-helpdesk`](https://nfcore.slack.com/channels/weekly-helpdesk)
+
+:::
+
+During the summer we trialed the [nf-core office hours](https://nf-co.re/blog/2024/office_hours). After gathering feedback, we decided to continue with them under a new name and
+broader scope: **nf-core weekly Helpdesk**
+
+In these sessions, some of the nf-core maintainer team and other seasoned community members will be available to engage in discussions about your code, running pipelines, writing configs, or anything else related to nf-core and Nextflow.
+They will hang out in Gather during designated hours every week, ready to provide guidance and insights or just chat about your favourite pipeline.
+
+Helpdesk sessions won't be structured.
+
+Things that might be discussed include:
+
+-   A specific concept doesn't make sense and you'd like to talk it over
+-   You're working on a component or pipeline, you're stuck, and you'd like to get unstuck
+-   You'd like to swap code reviews with someone to get your PR merged
+-   You'd like to write an institution config and like some insights
+-   You can't figure out how to run a pipeline
+-   You want to hang out with other Nextflow enthusiasts and get to know the faces behind the slack handles
+
+The Helpdesk hours will take place in [Gather](https://gather.town/), an online collaborate platform, kind of like Pokemon-meets-Zoom. You can join by following the Gather Town link [here](https://nf-co.re/join#gather-town).
+For more information, see the [Gather Town bytesize talk](/events/2022/bytesize-37-gathertown).
+
+Please join the [#weekly-helpdesk](https://nfcore.slack.com/channels/weekly-helpdesk) channel on the nf-core Slack to get reminders when sessions are about to start,
+and discuss the format / provide feedback.