Conversations Adapters is a comprehensive framework designed to facilitate custom channel development for Twilio Flex using Twilio Conversations

Transfer tasks to queues that only have available workers.

Awesome plugin demonstrating how you can implement an option to have your customers be able to choose to receive a call back when things get busy, instead of waiting on the phone endlessly, without losing their place in line. Similar to how Comcast does it on their customer support lines, etc. Also includes queued voicemail callback capabilities.

Awesome example demonstrating FlexFlows. Wire up emails as a custom task-channel with it's own custom FlexFlow and convert the incoming html content to markdown so that the emails can be stored within a chat channel, just like the flex facebook, flex chat, and flex whatsapp integrations. This allows your emails to be successfully quality-ed later.

Plugin was made during a training. Was made several changes on UI of Flex.

Flex plugins that be util

Twilio Flex Hubspot Click-to-Call & Outbound SMS & WhatsApp Plugin

Plugin created during a training. The crm integration was made using a post message.

Twilio Flex Conversations and using the Interactions API to transfer and pause tasks

Plugin created during a training. The integration with crm was made using uriCallback

Plugin created during a training. This integration was made integrate flex inside of our custom crm