-
Notifications
You must be signed in to change notification settings - Fork 1
What to do if I'm unable to login
If you are unable to login, check for the below scenarios:
-
Are you copying and pasting your username or password? If so, that could be why you're experiencing troubles. When a username and password is copied, extra spaces may be included and inserted as part of the login credentials.
-
Are you relying on your browser to enter your password using stored information? If so, check whether the updated passwords are stored and try entering again.
-
Account locked? Check whether if the account got locked due to unsuccessful login attempts and try resetting the password.
-
Working offline? When working offline, the credentials are only kept for a timeframe defined by the admin. Go back online and try to login again. If this doesn't work, contact your administrator. Return to FAQ